Shift Team Support Administrator

National Grid; London; On-site; GBP 36,000 - 44,000; Full time

Job summary

A leading electricity distribution company seeks a Team Support in its Telecoms Network Management Centre in Taunton. The role involves coordinating responses to Telecoms faults, supporting engineers, and delivering excellent customer service. Candidates require English and Maths GCSE or equivalent. A shift pattern exists for 24/7 coverage, and successful candidates will undergo an intensive training program.

Benefits

26 days paid leave plus 8 bank holidays

Contributory pension scheme

Annual Share Save plan

Private healthcare scheme

Employee Assistance Programme

Free on-site parking

Qualifications

• Good communication skills to liaise with engineers and customers.
• Ability to learn new computer applications quickly.
• Commitment to safety and adhering to procedures.

Responsibilities

• Coordinate responses to Telecoms Network and SCADA faults.
• Respond to customer enquiries verbally and in writing.
• Administer access on communications sites.

Skills

Experience in a Network Management Centre

Outstanding customer service

Intermediate computer skills with Microsoft Office

Education

GCSE English and Maths Grade C/Level 4 or Functional Skills Level 2

Job description

Job Type: Permanent   Job Sector: Admin, Secretarial   Region: London   Location: Taunton   Salary Description: £43491 (additional shift allowance to be paid)   Posted: 25/09/2025   Recruiter: National Grid   Job Ref: ER620/2025

An exciting opportunity has become available for a Team Support working shifts in our Telecoms Network Management Centre (NMC) in Taunton. The NMC Team Support provide support to our Engineers who maintain our Telecoms and SCADA Networks, working with our Field Operations, Design and Commercial teams to deliver a reliable, resilient and secure solution in a fast and evolving space. The successful candidate may initially be appointed on a lower salary until all relevant courses and training are complete. Hybrid or remote working is not possible with this role. You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.

About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand. The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs. National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.

Main Responsibilities

• Coordinating the team’s response to Telecoms Network and SCADA faults.
• Responding to customer enquiries both verbally and in writing.
• Administering access and supervision on communications sites.
• Use of computer systems as required by the role.
• Providing support to other team members as and when required.
• Managing your own working time to ensure that jobs are completed in the most efficient manner.
• Working with colleagues and customers to ensure a continuity of service.
• Working safely and in accordance with agreed National Grid procedures and techniques.

The Ideal Candidate

• You would ideally have experience of working in a Network Management Centre or Control Room environment.
• You will be required to provide support within the National Grid Telecoms Network Management Centre, liaising with engineers, customers and contractors.
• You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers.
• Ideally, have excellent computer skills particularly with Microsoft Office at an intermediate level. You should also have the ability to learn new computer applications quickly; however, applications are also encouraged from staff that are able to demonstrate that they have a suitable background and the motivation to make a success of this opportunity.
• A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage. The successful candidate will be expected to work the shift pattern as business needs direct. This can be discussed at interview.
• For the initial three months there will be an intensive training program to be followed which will be during office hours before shift work starts.
• Please note that successful candidates will be invited to interviews on Wednesday 29th October in Taunton.
• As the post you are applying for attracts National Security Vetting clearance there are further eligibility requirements. Information can be found on the gov.uk website. To meet NSV requirements, you will normally need to have been resident in the UK for at least 5 years prior to the date of application. Exceptions exist for certain cases (e.g., serving overseas with HM forces, studying abroad, living overseas with parents). For queries relating to NSV, please email [e-mail].

About The Company

• Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. In addition to a competitive salary, you will benefit from 26 days paid leave plus 8 bank holidays (up to 28 days with continuous service), a competitive contributory pension scheme (we double match your contributions up to 12%), Annual Share Save plan, contributory private healthcare scheme for you and your family, and Employee Assistance Programme. Free on-site parking at all main sites.

Things you need to know

• As an equal opportunities employer committed to Diversity, Equity and Inclusion, we anonymise all applications in our recruitment system and only hiring managers have access to necessary information at interview stage. If you require additional support to complete your online application, please email [e-mail]. Recruitment correspondence is usually sent by email; please check your email (including spam/junk folders) after the closing date. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. Apply soon.

Contact Details

National Grid
Tel: [phone]
Contact: Caroline Lewin (WP)
Email: [e-mail]