Shift Supervisor: Lead Baristas & Stellar Service

Cobra Coffee; Wokingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A franchise coffee shop in Wokingham seeks a Shift Supervisor to lead and inspire a team of baristas. You will be responsible for ensuring excellent customer service, managing daily operations, and fostering a positive environment. If you have coaching experience in a customer-facing role and a passion for retail, this opportunity encourages your growth and offers benefits such as discounts and comprehensive training. Join us to make a difference in our community and enhance your skills.

Benefits

28 days holiday a year

Unlimited brewed coffee and tea on shift

30% discount on food and beverages during shifts

Life insurance

Comprehensive training programs

Qualifications

• Previous coaching or supervisory experience in a customer-facing role is essential.
• Experience in a retail or hospitality environment is beneficial.
• Ability to create a positive learning environment for team members.

Responsibilities

• Run shifts and lead a team to deliver excellent customer service.
• Collaborate with the Store Manager and inspire the team.
• Ensure compliance with operational policies and safety procedures.
• Provide quality beverages and food products according to standards.

Skills

Coaching or supervisory experience

Customer service expertise

Operational leadership

Problem-solving skills

Job description

A franchise coffee shop in Wokingham seeks a Shift Supervisor to lead and inspire a team of baristas. You will be responsible for ensuring excellent customer service, managing daily operations, and fostering a positive environment. If you have coaching experience in a customer-facing role and a passion for retail, this opportunity encourages your growth and offers benefits such as discounts and comprehensive training. Join us to make a difference in our community and enhance your skills.