Shift Supervisor

Goals; Willenhall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports facility operator in Willenhall seeks a Shift Supervisor to deliver top-quality service and maximize game participation. Responsibilities include managing a team and innovating customer engagement. Ideal candidates have supervisory experience and enjoy a dynamic working environment. The role offers competitive pay, training opportunities, and a chance to progress within the company, making it perfect for those passionate about sports and customer service.

Benefits

Birthday Holiday

Paid breaks

Pension scheme

Employee assistance careline

Bonus scheme based on KPIs

Team incentives

50% Discount on products

Free individual pitch hire

Annual events

Uniform provided

Qualifications

• Experience in managing and leading a team effectively.
• Ability to engage with customers creatively using social media.
• Strong interpersonal skills to build rapport with customers.

Responsibilities

• Provide top-quality service to players.
• Promote and maximize the number of games played.
• Meet and exceed income targets and KPIs.

Skills

People management

Innovation

Interpersonal

Organisation

Job description

Shift Supervisor – Goals

Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country.

We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.

We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment.

A fast-growing company where there are opportunities for those with the skills to match their ambition.

Football is more than a game to us it’s a way of life and we are looking for like-minded people to join our team as Shift Supervisor.

Responsibilities

In this role you will provide a top-quality service to our players and immerse yourself in activities to promote and maximize the number of games played within the centre.

You will also be focused and driven to meet and exceed your Club’s income targets and KPI’s.

Skills & Qualifications

• People management – Manage, motivate and lead a team
• Innovation – creative ways to engage with customers using social media and attract new business
• Interpersonal – building rapport with customers and team captains
• Organisation – ensuring company policies and procedures are adhered to

Benefits

• Birthday Holiday
• Paid breaks
• Pension scheme
• Access to employee assistance careline for you and your family
• Bonus scheme based on KP’s
• Team incentives
• 50% Discount on Goals related products (parties function hire, food)
• Free individual pitch hire
• Annual events
• Uniform provided

In return we offer a competitive rate of pay, excellent internal training and development opportunities and the opportunity to progress within a people focused environment.

Our managers/future managers have a strong desire to succeed within our business and we actively promote from within where possible.

If you are currently a supervisor or have previous supervisory experience or looking for your first position this could be the role for you.

It would also suit a successful candidate with previous supervisory experience to begin their career in football.