Shift Supervisor

Cobra Coffee; Rottingdean; On-site; GBP 22,000 - 28,000; Full time

Job summary

A Starbucks partner in Rottingdean seeks a shift supervisor to lead a team of baristas, ensuring high-quality service and customer satisfaction. Responsibilities include coaching team members, managing store operations, and maintaining safety standards. Ideal candidates will have supervisory experience and a strong customer service ethos. Join us for a fulfilling role that offers development opportunities and a supportive work environment.

Benefits

28 days holiday

Unlimited brewed coffee & tea on shift

30% discount on food and beverages

Life insurance

Comprehensive training

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in a retail or hospitality environment.

Responsibilities

• Run shifts effectively while ensuring a positive customer experience.
• Lead and coach team members on shift.
• Ensure adherence to operational policies for safety and security.

Skills

Coaching or supervisory experience

Customer service orientation

Problem-solving skills

Operational management in retail/hospitality

Job description

Overview

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor. You'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.

We're proud to be a Starbucks UK franchised partner. Cobra Coffee cares about how we do business and believes in a great work life balance with opportunities to develop skills and experience.

What we offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• 30% discount on all food, beverages, merchandise & gifts when not at work
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy
• Career progression through internal promotions

What to expect

You'll need previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards, and following health, safety, and sanitation guidelines

Given the nature of our stores, working hours could include early mornings, evenings, weekends.

So, if you're looking for a new opportunity, with us you'll be welcomed, challenged, and inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

What is our process?

1. Application
2. CV review
3. Telephone Interview
4. Provide right to work documentation
5. Interview and in store experience
6. Offer and onboarding