Shift Supervisor

Mitchells & Butlers PLC; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Shift Supervisor for its All Bar One location at Edinburgh Airport. This role involves leading a dynamic team of over 40 staff to ensure exceptional service and cleanliness standards during busy shifts. Candidates should have over 1 year of experience in a customer service management role, ideally within a high-volume setting. Competitive pay and various perks including discounts and career development opportunities are provided.

Benefits

33% off in all businesses

Tailored industry training

Pension

Shopping discounts

Up to 28 days holiday

Free Airport Staff Parking

Service charge & excellent tips

Qualifications

• At least 1 years’ experience in a customer service management role (high volume preferred).
• Ability to lead a team confidently while maintaining high standards.

Responsibilities

• Lead a team of 40+ during busy services to deliver exceptional standards.
• Achieve sales and guest review targets.
• Train and develop the team.

Skills

Customer service management experience

Team leadership

Attention to detail

Ability to work under pressure

Job description

Overview

All Bar One - Edinburgh Airport - FULL TIME

Shift Supervisor / Duty Manager

All Bar One is through Airport Security offering a stylish place to eat at drink all day. We are a high volume, fast paced business doing a wide range of Food, Wines, Beers, Cocktails & Coffee's.

We are currently offering a fantastic opportunity to join our team as a Shift Supervisor at All Bar One, Edinburgh Airport. The Shift Supervisor role is vital in the overall success of the front of house team. We are looking for a Shift Supervisor who will be as passionate about delivering a great guest experience as we are, as well as leading a team by working on the front line with a hands on approach.

Responsibilities

• Leading a team of 40+ during busy services to deliver exceptional Standards
• Achieving sales and Guest Review targets
• Training and development of the team
• Cocktail & Coffee making
• Stock control
• Maintaining high standards of cleanliness
• Adhere to safety and hygiene regulations at all times

What we look for

• At least 1+ years’ experience in a customer service management role (high volume preferred).
• Taking PRIDE in maintaining highest standards of cleanliness and safety.
• Great team-player, able to lead from the front line.
• Enjoys and wants to be an active member of a team.
• To work calmly and effectively under pressure.
• Engage with the wider front of house team.
• Great eye for detail.
• Ability to confidently lead the team.

What we can offer you

• Personalised induction based on your current skills and knowledge
• Tailored goals to help development
• Future progression
• Career development
• Perks:
• 33% off in ALL our businesses for you and up to 5 friends (including Miller & Carter, Browns, Toby Carvery and many more)
• Tailored industry training
• Pension
• Shopping discounts with many UK leading retailers
• Discounts on shoes for work
• Up to 28 days holiday
• Free Airport Staff Parking
• Cut of Service Charge & excellent tips

Pay: £12.71 - £15.00+ per hour. (Advertised payrate is inclusive of service charge and tips).

Opening hours: 4am - 10pm. Shift patterns are 3:30am-12pm & 12pm-10pm, so please check travel arrangement prior to applying.

Due to Airport Security reasons, a full 5 year background check will be carried out and a Clean Criminal Record is essential.

A Passport or UK Driver’s Licence (Full or Provisional) is essential for this role.

For more information about us please see our website at www.allbarone.co.uk