Shift Manager

Wingstop UK - Harlow; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular fast-food chain is looking for a Shift Manager in Harlow. You will lead the team, ensuring high standards of food and service. Ideal candidates will have experience in a fast-paced environment, strong leadership skills, and a passion for customer satisfaction. Wingstop offers training programs and development opportunities, alongside a flexible working culture. Join us to create flavourful experiences for our customers while enjoying various perks and incentives.

Benefits

Generous staff food policy

20-50% off for family dining

Birthday time off

Refer-a-Friend rewards

Flexible working hours

Training and development programs

Employee Assistance Programme

Qualifications

• 6 - 12 months of supervisory or management experience, preferably in a QSR.
• Passion for food and delivering a flavour experience.
• Ability to inspire team and maintain high restaurant standards.

Responsibilities

• Lead teams by example and manage day-to-day shift operations.
• Ensure high standards of cleanliness and customer service.
• Train and develop team members to meet performance standards.

Skills

Customer-focused

Leadership

Commercial awareness

Team development

Job description

Wingstop Shift Manager (£13.25 - £14.00 Per Hour)

We’re not in the chicken business, we’re in the flavour business. Part of that is building flavourful experiences and unforgettable moments for our customers and staff alike. Yeah, we’ve bagged a few accolades on the way (UK’s Sunday Times Best Places to Work 2025 & Deliveroo’s Restaurant of the Year to be exact) but our core mission is simple: BRING THE FLAVOUR.

Being a member of the Flavour Team has its perks:

• Get Your Flavour Fix: Generous staff food policy on shift.
• Feed the Fam: Enjoy 20-50% off when dining with friends and family.
• Birthday Time Off: Your special day? It’s on us.
• Refer-a-Friend Scheme: Bring your mates on board and earn rewards.
• Discount Platforms: Access retail, dining, and wellbeing perks.
• Flex Your Pay: Use Wagestream to access your wages anytime during the pay period.
• Top-Notch Training: Kick off your Wingstop journey with a tailored onboarding programme.
• Grow with Us: We offer development opportunities to help you rise through the ranks.
• Financial Incentives: Get stuck in by presenting your ideas and receive cash prizes.
• Employee of the Month: Get recognised for bringing the flavour with monthly awards.
• Regular Team Events: From team outings to epic celebrations, we make time to connect and have fun.
• Flexible Working Hours: We know life happens, so we keep it flexible where we can.
• Employee Assistance Programme (EAP): Free, confidential support when you need it most.
• Apprenticeships: Learn while you earn with fully supported development programmes.
• Seasonal Incentives: Extra rewards and recognition during key times of the year.
• Anniversary Awards: Celebrate 3 and 5 years with us in style!
• Unlock Higher Earning Potential: Step up, take on more, and watch your rewards grow.

Here’s where you come in:

• We’d prefer you have had 6 - 12 months of supervisory or management experience from preferably a QSR background.
• You are customer and teams focused and excited by the opportunity to deliver a FLAVOUR experience unlike any other.
• You're a strong, commercially aware leader to drive your performance on shift and inspire your team to meet our customers’ need.
• You'll have a true passion for our amazing food, and you'll bring our flavours to life and inspire your team to do the same to Wingstop’s standards.
• Lead your teams by example.
• Being responsible for the day to day running of shifts.
• Play an important role in people development, training, and coaching.
• Being responsible for high standards of cleanliness across the restaurant.

Our core values are at the heart of everything we do:
Authentic. Entrepreneurial. Fun. Service-Minded.

Why Wingstop?

It’s more than just a job. It’s all about creating shared moments—whether it’s friends, families, or colleagues, it’s all love.

Wingstop University

Let’s build, fam. Wingstop University tailors training to your needs, empowering you to grow. From understanding our vision to embracing our culture, we make sure your journey with us fun, flavourful and customisable.

We’ve All Got Flavour in Common

At Wingstop, we’re all about celebrating individuality. We’re committed to building an inclusive workplace for all and are proud to be an equal opportunity employer. If you need reasonable adjustments to perform your best during the recruitment process, let us know—we’ve got you.

Ready to Join the Flavour Crew?

If this sounds like you, drop us a line.

#WingSM