Shift Manager

Greggs; Cwmbran; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Greggs as a Shift Manager and become part of a vibrant team dedicated to exceptional customer service. In this role, you'll inspire your team to maintain high standards, manage product preparation, and ensure a welcoming shop environment. If you have leadership abilities and supervisory experience in a customer-focused setting, we invite you to apply and be part of our inclusive culture, where diversity is valued.

Benefits

Colleague discount allowing up to 50% off Greggs products

Free hot drinks while on shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App for remote services

Holiday entitlement that increases with career progression

Colleague share plans

Pension scheme with up to 7% employer contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping and leisure

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.
• Previous supervisory experience in a customer-focused environment.
• Availability to meet the job requirements.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and managing ovens.
• Ensure displays are fully stocked with options for customers.
• Keep the shop clean, tidy, and presentable.

Skills

Leadership

Customer service

Team management

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans to help you invest and save for the future
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing that diversity is valuable. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel valued and authentic at work. You can read more about us on our website.