Shift Manager

Five Guys; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known burger restaurant in Birmingham is looking for a passionate Shift Manager to oversee restaurant operations and maintain customer satisfaction. You will support the General Manager while leading the team and ensuring that each shift meets the company's quality standards. Ideal candidates are enthusiastic about providing excellent service and creating an enjoyable work environment. Competitive benefits and opportunities for career growth are included in the offering.

Benefits

Achievable bonus scheme up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers

28 Days paid holiday

Paid breaks

Free meals while on shift

Access to wellbeing support

Pension scheme

Qualifications

• Proven leadership abilities to manage the team effectively.
• Strong customer service skills to enhance customer satisfaction.
• Enthusiastic about maintaining high standards in food preparation.

Responsibilities

• Ensure each shift runs smoothly and meets Five Guys standards.
• Lead the team in creating a positive and productive work environment.
• Handle customer complaints with integrity and commitment.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Communication

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BE

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a "above & beyond" experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn't just a job - it can be a career!