Shift Leader

Foot Locker, Inc.; Romford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Romford is seeking a Retail Supervisor who will drive sales and ensure exceptional customer service. The ideal candidate has at least 2 years of retail experience and is confident in engaging customers. Responsibilities include motivating the team and maintaining productivity goals. This role offers a competitive hourly wage and benefits such as holiday entitlement and employee discounts.

Benefits

Competitive pay from £10.00 to £13.85 per hour

28 days holiday plus an extra day per year for the first 5 years

30-50% employee discount

Daily wellbeing options

Employee Assistance Program

Company Sick Pay scheme

Development Opportunities

Qualifications

• At least 2 years of retail experience.
• At least 1 year of Retail Supervisor experience.
• Confident in engaging customers to deliver elevated experiences.

Responsibilities

• Inspire and motivate your team to drive sales.
• Ensure customer satisfaction through product knowledge.
• Deliver sales and operational expectations.

Skills

Customer engagement

Sales motivation

Retail experience

Leadership

Flexibility

Job description

Overview

You get it. It is all about the in‑store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 years of retail experience
• At least 1 year of Retail Supervisor experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From:£10.00 - £13.85 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

7 The Libery Center
City
Romford
State/Province
UK
Postal Code
RM1--3RL