Shift Leader

Caffe Nero Group Ltd; Pennington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in Pennington is seeking a Shift Leader to support store operations. In this role, you will lead a team, provide excellent customer service, and ensure high-quality standards in coffee and food. The position offers flexible training, great discounts, and growth opportunities. If you have a positive attitude and love engaging with customers, this could be the perfect job for you. The starter rate is £12.26 per hour, increasing with service.

Benefits

Unlimited free handmade drinks

75% off food on shift

50% off drinks off shift

Recommend a Friend Scheme with rewards

Access to benefits and discounts

Qualifications

• Experience as a Supervisor or Team Leader is preferred but not required.
• Enthusiasm for customer interaction.
• Great attitude and energy.

Responsibilities

• Support in the running of the store.
• Lead the team and deliver excellent customer service.
• Maintain high standards of coffee and food.

Skills

Customer service

Team leadership

Communication

Job description

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.