Shift Leader

Caffe Nero; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee shop chain in Nottingham is seeking a Shift Leader to manage store operations, lead the team, and ensure excellent customer service. This full-time, permanent role offers a starting rate of £12.26 per hour, increasing to £12.41 with service. Join a supportive team where you can grow your career and enjoy numerous benefits, including discounts and training.

Benefits

Unlimited free handmade drinks

Up to 75% off food

Recommend A Friend Scheme

Qualifications

• Enjoy customer interaction and have a positive attitude.
• Experience in customer service is beneficial but not necessary.

Responsibilities

• Support in running the store and leading the team.
• Provide great customer service and quality coffee and food.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Nottingham

United Kingdom

to £12.41

Full Time

Permanent

Closing date: 2025-09-30

Customer Service

Responsibilities

• Enjoy customer interaction
• Positive attitude
• Teamwork
• As a Shift Leader, you will support in the running of the store—leading the team, giving great customer service and delivering the very best standards of coffee and food.

What you can expect

• Brilliant training — no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people—whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way—including events and celebrations.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!