Shift Leader

Chick-fil-A; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast food restaurant in Leeds is looking for a dedicated Shift Leader to oversee daily operations and drive team performance. The role requires strong leadership skills, a passion for service, and the ability to manage sales metrics effectively. Ideal candidates will have experience in fast food or hospitality, showcasing their ability to motivate and lead a team. This full-time position offers a competitive hourly wage and the unique opportunity to shape a new location.

Benefits

Free lunch when on shift

Closed on Sundays

Competitive package

Qualifications

• Proven leadership in fast food/restaurant/hospitality.
• Track record of driving sales and KPIs.
• Calm under pressure in a fast-paced environment.

Responsibilities

• Lead day-to-day operations across front and back of house.
• Open and/or close the restaurant following company procedures.
• Supervise, motivate, and support Team Members during service.
• Ensure the restaurant is clean and guest-ready.
• Champion health & safety, food hygiene, and compliance.

Skills

Leadership in fast food/restaurant/hospitality

Sales and KPI management

Team motivation and organization

Flexibility and proactiveness

Job description

Overview

Shift Leader - Chick-fil-A
Pay: £13.50 - £14.50 per hour (DOE) + benefits
Location: Leeds City Centre (commutable)
Contract: Full-time, Permanent
Start Date: Must be ready to start early October

Why join us

• Be part of a ground-breaking new restaurant concept
• Help shape and lead a brand-new team with significant growth ahead
• Work directly with the Owner/Operator and leadership team to shape the vision and day-to-day operation
• Closed on Sundays
• Competitive package, including free lunch when on shift

About the role

We are opening the first Owner/Operator-led Chick-fil-A restaurant in the heart of Leeds later this year and seeking a passionate, experienced Shift Leader to help make us a local favourite from day one. You\'ll set standards, lead from the front, and build a great culture in a fast-paced, fun, high-ambition environment.

You must be available for weekdays and weekends across mornings, afternoons and evenings.

• Open and/or close the restaurant in line with company procedures
• Lead day-to-day operations across front and back of house
• Plan and run shifts; act as Manager on Duty when required
• Support stock checks, deliveries and production planning
• Supervise, motivate and support Team Members during service
• Support training and inspire a high-performing team
• Ensure the restaurant is clean, welcoming and guest-ready
• Optimise labour deployment
• Deliver fast, friendly, accurate service and coach others to do the same
• Champion health & safety, food hygiene and compliance
• Support the P&L, driving sales while managing cost; hit metrics (sales, traffic, CSAT)
• Collaborate with colleagues and the owner on launch and beyond; embrace feedback and growth

About you

• A people-first leader who motivates, organises and sets culture
• Proven leadership in fast food/restaurant/hospitality
• Track record of driving sales and KPIs
• Hands-on operator and calm under pressure
• Flexible, proactive and willing to go the extra mile
• New-opening experience is a plus
• Ready to have fun along the way

Interested in this Shift Leader role? Please apply with your latest CV.
INDHS