Shift Lead - Newbridge - Republic Of Ireland

Marks & Spencer Plc; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Shift Lead to manage the fill operation and ensure the store is ready for opening. The successful candidate will be responsible for coordinating resources, coaching team members, and providing excellent customer service. This role also involves handling operational checks and ensuring a clean, safe store environment.

Responsibilities

• Lead the fill operation, ensuring the salesfloor is ready to trade.
• Coordinate resources during operational tasks in absence of Colleague Manager.
• Coach colleagues on productivity and operational efficiency.

Job description

Please note that shift premium will be applied for any hours worked before 8am.

Purpose of the Shift Lead role:

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.