Shift Lead - Customer Experience & Store Ops

B&Q Limited; Castlecary; On-site; GBP 28,000; Full time

Job summary

A leading home improvement retailer in Castlecary seeks a Shift Lead to ensure safety and excellent service in store operations. You will oversee daily activities, manage staff allocation, and serve as the first contact for customers. We're looking for individuals passionate about customer satisfaction, energetic, and capable of making swift decisions. In return, we offer a competitive salary along with benefits including a pension scheme and generous holiday entitlements.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Passionate about customers and ensuring their satisfaction.
• Ability to oversee store operations and manage the team.
• Confident in making decisions for improving customer experience.

Responsibilities

• Oversee daily operations of the store.
• Ensure colleague deployment for optimal customer service.
• Act as the first point of contact for customers and staff.
• Maintain a safe store environment.

Skills

Customer focus

Teamwork

Safety awareness

Energy and motivation

Decision making

Job description

A leading home improvement retailer in Castlecary seeks a Shift Lead to ensure safety and excellent service in store operations. You will oversee daily activities, manage staff allocation, and serve as the first contact for customers. We're looking for individuals passionate about customer satisfaction, energetic, and capable of making swift decisions. In return, we offer a competitive salary along with benefits including a pension scheme and generous holiday entitlements.