Shift Lead

Las Vegas Petroleum; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel center is seeking a Shift Lead in Birmingham to oversee operations during shifts. Responsibilities include supervising staff, enhancing customer service, and managing inventory and cash transactions. Ideal candidates will have retail supervisory experience, strong leadership skills, and the ability to handle customer complaints effectively. This role requires flexibility with working hours and entails physical tasks. Competitive compensation is offered.

Qualifications

• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations during the shift, ensuring staff members are on task.
• Maintain a high standard of customer service by addressing inquiries and complaints promptly.
• Manage cash registers and financial transactions accurately.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities:

1. Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
2. Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
3. Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
4. Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
5. Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
6. Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
7. Reporting: Communicate effectively with management about any operational issues and staff performance.

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift items weighing up to 50 pounds.
• Capable of performing physical tasks such as stocking shelves and moving merchandise.