Shared Service Manager - Council Tax - Revenues & Benefits

4 RECRUITMENT SERVICES LTD; Hertford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority is seeking a Council Tax Manager to lead the delivery of Council Tax functions across multiple partners. The ideal candidate will have significant management experience and in-depth knowledge of legislation, ensuring compliance and excellent service delivery in a hybrid environment. This role includes overseeing revenues, managing teams, and enhancing customer focus. Opportunities for career growth and a supportive work culture are offered.

Benefits

Employee well-being programme

Free parking when working on-site

Opportunities for learning and development

Qualifications

• Significant management experience within a Revenues or Council Tax environment.
• In-depth knowledge of relevant legislation, policies, and procedures.
• Strong leadership and people management skills across diverse or remote teams.

Responsibilities

• Lead and support the Revenues team to deliver high-quality Council Tax services.
• Oversee the billing, collection, and recovery of Council Tax revenues.
• Manage End of Year and Annual Billing processes.

Skills

Management experience

Knowledge of legislation

Leadership skills

Communication skills

Problem-solving approach

Education

IRRV Technician qualification (or equivalent)

Job description

Council Tax Manager Location : Hybrid / Remote with office presence as required East Hertfordshiree

About the Role We’re looking for a highly motivated Council Tax Manager to lead the delivery of our Revenues and Benefits Shared Service.

Considering making an application for this job Check all the details in this job description, and then click on Apply.

This is an exciting opportunity to play a key role in overseeing the administration and collection of over £200 million in revenues, driving performance, compliance, and excellent customer service.

As part of our management team, you’ll be responsible for ensuring the effective and efficient delivery of the Council Tax function across multiple local authority partners, leading a talented team operating in a blended working environment.

Key Responsibilities

• Lead, motivate, and support the Revenues team to deliver high-quality and compliant Council Tax services.
• Oversee the billing, collection, and recovery of Council Tax revenues.
• Manage End of Year and Annual Billing processes for the 2026 / 27 financial year.
• Ensure compliance with relevant legislation, policies, and audit requirements.
• Analyse performance data, identifying areas for improvement and implementing effective solutions.
• Liaise with internal departments, external stakeholders, and government bodies to resolve complex issues.
• Support the Assistant Director for Revenues & Benefits Shared Service with strategic planning and continuous improvement initiatives.
• Promote a culture of customer focus, accountability, and collaboration across the service.

About You

We’re seeking an experienced and confident professional with a proven track record in Revenues management and a detailed understanding of Council Tax legislation and processes.

You will bring :

• Significant management experience within a Revenues or Council Tax environment.
• In-depth knowledge of relevant legislation, policies, and procedures.
• Strong leadership and people management skills across diverse or remote teams.
• Excellent communication, analytical, and decision-making abilities.
• A proactive approach to problem-solving and service delivery.
• An IRRV Technician qualification (or equivalent experience) is desirable.

Key Competencies

• Leadership and people management
• Analytical thinking and problem-solving
• Customer focus and service delivery
• Personal effectiveness and resilience
• Resource and budget management
• External and commercial awareness

What We Offer

A stimulating, supportive, and forward-thinking work environment

Blended working (remote and office-based flexibility)

Employee well-being programme

Free parking when working on-site

Opportunities for learning, development, and career growth

If you’re passionate about public service, leadership, and making a tangible impact in your community, we’d love to hear from you.

• Recruitment is done in line with safe recruitment practices.

Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149135 or emaild02fcfcb-6df4-40ee-95cf-3eb059ce3173