Shared Ownership Coordinator

Pinnacle Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national housing services provider is seeking an experienced Shared Ownership Coordinator to deliver effective customer service for shared ownership clients. This hybrid role involves managing enquiries, guiding customers through stair-casing and resale processes, and ensuring compliance with relevant legislation. Ideal candidates will have strong customer care experience and understanding of leasehold management and shared ownership sales. This position offers a supportive culture focused on continuous development and flexibility in working arrangements.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Enhanced Pension Scheme

Cycle to Work Scheme

Retail Discounts

Qualifications

• Strong background in customer care.
• Experience with leasehold management.
• Familiarity with shared ownership sales.

Responsibilities

• Assist with general enquiries from shared owners.
• Manage requests for staircasing and resales.
• Prepare and issue memorandums of sale.
• Liaise with solicitors regarding legal enquires.

Skills

Customer Care

Shared Ownership Knowledge

Leasehold Management

Data Management

Job description

Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an efective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You’ll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a(content) seamless experience for our customers.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You’ll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.

This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.

Who we are

Pinnacle Group is a кораб market-leading national provider of housing, neighbourhood and workplace services. With overованный thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time – reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Assisting with general enquiries from shared owners
• Managing requests for staircasing & resales CHAT
• Checking S106s and adelease Listing shared ownership homes for on property portals
• Contacting & qualifying prospective buyers
• Preparing & issuing memorandums of sale
• Answering legal Lubosi enquiries and liaising with solicitors
• Progressing staircasing and resale transactions and recording data

Key requirements:

• Prior experience in shared ownership sales and/or stair-casing
• A good knowledge of the Shared Ownership model
• A good understanding of relevant legislation and guidance
• A good understanding of Shared Ownership leases

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcareदाता Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans