Shared Ownership Coordinator

Pinnacle Group Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing services provider in Greater London is seeking an experienced Shared Ownership Coordinator to manage enquiries and provide effective service to shared ownership customers. The role involves guiding customers through key processes, ensuring compliance with leases, and liaising with solicitors. Ideal candidates should have a solid understanding of leasehold management and shared ownership sales, along with a strong background in customer care. This is a hybrid position with working hours from Monday to Friday.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Qualifications

• Prior experience in shared ownership sales and/or stair-casing.
• A good knowledge of the Shared Ownership model.
• A good understanding of relevant legislation and guidance.
• A good understanding of Shared Ownership leases.

Responsibilities

• Assisting with general enquiries from shared owners.
• Managing requests for staircasing & resales.
• Checking S106s and leases.
• Listing shared ownership homes for on property portals.
• Contacting & qualifying prospective buyers.
• Preparing & issuing memorandums of sale.
• Answering legal enquiries and liaising with solicitors.
• Progressing staircasing and resale transactions.

Skills

Customer care

Shared Ownership knowledge

Leasehold management

Legal enquiry handling

Job description

Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an efective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You’ll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.

This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities

• Assisting with general enquiries from shared owners
• Managing requests for staircasing & resales
• Checking S106s and leases•Listing shared ownership homes for on property portals
• Contacting & qualifying prospective buyers
• Preparing & issuing memorandums of sale
• Answering legal enquiries and liaising with solicitors
• Progressing staircasing and resale transactions and recording data

Key requirements

• Prior experience in shared ownership sales and/or stair-casing
• A good knowledge of the Shared Ownership model
• A good understanding of relevant legislation and guidance
• A good understanding of Shared Ownership leases

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans