Sexual Health Receptionist

NHS; Doncaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Doncaster is seeking a committed Health Care Assistant for a part-time role to support the sexual health services team. This involves assisting with patient bookings, managing communications, and ensuring a welcoming environment. Candidates should be empathetic, non-judgmental, and possess strong computer skills, having prior experience in a healthcare setting. The role operates flexible hours from Monday to Friday, offering comprehensive training and developmental support.

Benefits

Employee Assistance Programme

Health and wellbeing benefits

Cycle to Work scheme

Annual Leave in line with Agenda for Change

Qualifications

• Must possess Level 2 keyboard / computer skills or equivalent.
• Experience in a recognised healthcare setting is essential.
• Must demonstrate good organisational skills.

Responsibilities

• Signposting patients to appropriate local services.
• Booking patients in at reception and processing paperwork.
• Ensuring the cleanliness and safety of the clinic environment.

Skills

Keyboard/computer skills

Good English written and communication skills

Ability to discuss sensitive topics

Good organisational skills

Education

Secondary Education

NVQ level 3 or equivalent experience

Job description

HEALTH CARE ASSISTANT – Band 2 Receptionist

Band 2 – 25 hours per week permanent post

Would you like to join our happy and committed team?

An opportunity has arisen for an enthusiastic Receptionist to work within our integrated sexual health service.

We are looking for someone who would enjoy working within the field of Sexual Health, Contraception and HIV related care.

Candidates must possess a Level 2 keyboard / computer skills or equivalent administrative qualification and worked in a recognised healthcare setting. Candidates will also have an interest in working with a diverse client group of all ages, genders and nationalities.

Working within a healthcare discipline is essential.

Basic IT skills are essential.

Good English written and communication skills are essential.

Full training and support will be given.

This post is based mainly at 3 High Fishergate, Doncaster. The service will also have 4 part-time community clinics, and has an Outreach Service provision.

For an informal discussion contact:

Main duties of the job

Signposting patients via the telephone and face-to-face to the most appropriate local services. Referring patients to the nurse triage service and distributing condoms and information to patients.

Reviewing patient results and referring any positive or abnormal results to the relevant clinician for action.

Booking patients in at reception, supporting them to complete paperwork and entering personal information onto the IT systems.

Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.

Providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.

Confidence in discussing sexual health concerns or information with patients in an approachable, non-judgemental, sex positive manner.

Ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives, and all health care professionals.

To have an awareness of monitoring and maintaining stock levels of designated items.

Keep all storage areas clean, tidy and in good order e.g., fridge temp checks.

Report any faulty or broken equipment to the Clinic Lead and label appropriately.

Deliver specimens, test requests, notes or any charts as requested.

Complete associated competency booklet – completion time 2 months. Follow up action plan to complete this if required, by initial appraisal at 3 months.

About us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.

Job responsibilities

Solutions4Health are delighted to be offering the role of Sexual Healthcare Receptionist in Doncaster. This is a Part-time roleworking 16 hours per week with a salary of £9679.00 per annum.

Role Summary

We are seeking a friendly and open-minded individual to join our sexual health services team. You should be non-judgmental, empathetic, and respectful of patients' diverse lifestyles while maintaining confidentiality. The role requires self-motivation, resilience, and a commitment to ensuring a positive patient experience.

Strong IT skills are essential, as you'll use systems for booking and communication. Based in our Hereford clinic, you may occasionally assist with outreach services across the county. The clinic operates Monday to Friday, with some late evenings and early finishes, covered by a rotating reception team.

If you're organized, proactive, and passionate about supporting people, we’d love to hear from you!

Main Duties and Responsibilities:

Join our sexual health services team, where you’ll provide high-quality administrative and patient support. Key responsibilities include:

• Booking and registering patients using IT systems.
• Managing appointments, patient communication, and referrals.
• Supporting clinical staff with administrative tasks.
• Maintaining a clean, safe, and welcoming environment.
• Assisting with stock checks and basic housekeeping duties.

You must have excellent IT skills, a non-judgmental attitude, and the ability to discuss sensitive topics respectfully.

The clinic operates Monday to Friday, opening at 9:00 AM, with two late evenings (closing at 7:30 PM) and one early finish at 1:30 PM. You will work on a rota system with two other reception team members to ensure reception and phone lines are covered during operating hours. Occasional outreach duties may also be required.

Review the attached job description for full details on responsibilities, requirements, and working arrangements.

About Us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability-confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

• Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)
• Fully funded V1 HSF Health Plan -over 35 benefits atno cost to you such as contribution to dental, optical, etc and access to Perkboxproviding discounts on shopping, gym membership, travel etc.
• Cycle to Work scheme
• Annual Leave in line with Agenda for Change

If you think you are suitable for this role, please apply now!

Person Specification

• Secondary Education
• Must have previous experience in a Healthcare Setting
• Willing to develop within the health and care NVQ framework
• Demonstrable literacy and numeracy skills
• Interest or experience within a carer role/setting and/or experience providing customer care
• Ability to provide individualised care and empathy
• Good organisational skills
• Able to communicate effectively with patients, relatives, and multi-disciplinary team
• Ability to work in a team
• Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
• Keyboard/IT clerical skills
• Able to demonstrate knowledge of equality and diversity
• Effective role model, demonstrating values of safety, respect kindness and excellence
• Kind, caring attitude
• Reliable/sensitive and personal Integrity
• Flexibility in shift and working patterns to meet the need of the service
• NVQ level 3 or equivalent experience
• Previous experience within a carer role/setting and/or experience providing customer care
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.