Servicing & Deployment Coordinator

Flagship Housing; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable service provider in Colchester is seeking a Servicing & Deployment Coordinator to enhance customer service and optimize resource deployment. This full-time role requires outstanding administrative skills, effective communication, and the ability to manage multiple tasks. Responsibilities include coordinating engineers and ensuring that customer needs are met efficiently. Ideal candidates are organized, self-motivated team players with strong IT skills. Join us to make a meaningful impact on our customers' lives.

Qualifications

• Proven administrative experience in a similar role.
• Excellent customer service skills with a focus on client satisfaction.
• Ability to manage multiple work streams effectively.
• Competent IT skills and familiarity with Microsoft Packages.

Responsibilities

• Manage the deployment of engineer resources across a specified area.
• Allocate emergency and routine work to engineers.
• Keep customers informed about ongoing repairs.

Skills

Excellent customer service skills

Proven administrative experience

Organisational skills

Competent IT skills

Tools

Microsoft Packages

Job description

Are you passionate about delivering outstanding customer service and optimising resource deployment? We have an exciting opportunity for a Servicing & Deployment Coordinator to join our team at Gasway.

This is a full time role, working 40 hrs per week from our office in Colchester, Monday-Friday from 8am to 5pm with 1 hr unpaid lunch.

As a Servicing & Deployment Coordinator, you will be the first point of contact for engineers and clients, working closely with our Customer Service Team to ensure exceptional service delivery. Your role will involve effectively managing the deployment of engineer resources across a specified geographical area, ensuring that work is scheduled and planned to meet customer needs and targeted KPIs.

Key responsibilities include allocating emergency and routine work to engineers and keeping customers and clients informed about ongoing repairs and processes. You will also be responsible for escalating any resource issues, working to priorities and deadlines set by your line manager, and collaborating with colleagues to achieve successful outcomes.

We are looking for someone with proven administrative experience, excellent customer service skills, and the ability to manage multiple work streams. You should be organised, self-motivated, and a team player with a methodical and flexible approach. Competent IT skills and experience with Microsoft Packages are essential, as is the ability to remain calm under pressure.

If you are ready to take on this challenging and rewarding role, apply now to join our team and make a difference in the lives of our customers.