Services Assistants

Sainsbury’s Group; Abbots Worthy; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization in England is seeking enthusiastic individuals for customer service roles during the festive season. As a Service Assistant, you'll support customers at checkout and on the shop floor. Ideal candidates should be team players with strong problem-solving skills and a genuine passion for customer service. Benefits include discounts, wellness support, and holiday entitlement. Opportunities for temporary and potentially permanent roles are available. Join us in creating the best shopping experience for customers.

Benefits

Discount card - 10% off at Sainsbury's

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Shopping discounts

Well-being support

Qualifications

• Must be above the school-leaver age in the UK.
• At least 18 years old if shifts cover hours earlier than 6 am or later than 11 pm.
• Must have Right to Work eligibility in the UK.

Responsibilities

• Serve and support customers on checkouts and self-service tills.
• Select quality products for customers using On-demand grocery service.
• Assist customers with Click & Collect parcels.
• Handle complaints, refunds, shelf tickets, and advertising.
• Work flexibly across the store.

Skills

Customer service orientation

Ability to work in fast-paced environments

Problem-solving skills

Teamwork and collaboration

Attention to detail

Job description

Responsibilities

• Always being on hand to serve and support customers on our checkouts, self‑service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On‑demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Working flexibly across the store as needed

What makes a great colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast‑paced, physical and high energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Requirements

You must be above the school‑leaver age in your country.

If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.

You must have Right to Work eligibility in the UK.

Seasonal Opportunities

Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.

Company Overview

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be one of our Christmas Champions that provides the very best shopping experience for our customers. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tui and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday
• Free food and hot drinks – provided for colleagues in all our stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4‑7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Well‑being support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues

While many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.