ServiceNow Technical Architect

Methods Business and Digital Technology; Greater London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading IT consultancy is seeking a highly skilled ServiceNow Technical Architect to provide technical governance, architecture design, and mentorship. The role involves ensuring high-quality ServiceNow solutions are implemented while maintaining strategic alignment and best practices. With responsibilities spanning oversight of project execution and developer guidance, the position demands extensive experience in ServiceNow solutions, strong technical leadership, and communication skills. The company offers a supportive work environment and emphasizes personal and professional development.

Benefits

25 days of annual leave

Confidential employee assistance programme

Enhanced Maternity and Paternity Pay

Discretionary Company Bonus

Qualifications

• Extensive experience designing, developing and implementing ServiceNow solutions across multiple applications.
• Deep understanding of ServiceNow architecture and governance best practices.
• Proven experience providing technical leadership and mentoring within a consultancy environment.
• Strong capability in solution design and performance optimisation.

Responsibilities

• Provide technical direction and quality assurance across ServiceNow implementations.
• Design and validate complex, scalable ServiceNow solutions.
• Oversee technical delivery across projects ensuring successful execution.
• Provide ongoing mentoring and technical guidance to ServiceNow Developers.
• Support presales activity by contributing technical expertise.

Skills

ServiceNow development

Technical leadership

Mentorship

Agile methodology

Strong communication

Strategic thinking

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist ITSM (CIS‑ITSM)

Certified Implementation Specialist (CIS)

Tools

ServiceNow

Integration Hub

REST

SOAP

JSON

Job description

Description

Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based we apply our skills in transformation delivery and collaboration from across the Methods Group to create end‑to‑end business and technical solutions that are people‑centred, safe and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses — with people, technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients, staff, communities and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public‑sector Methods is now building a significant private‑sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

We are seeking a highly skilled and motivated ServiceNow Technical Architect to provide technical leadership, architectural guidance and governance across Methods’ ServiceNow practice. This role is central to ensuring the design and delivery of high‑quality, scalable and secure ServiceNow solutions that align with customer objectives and Methods delivery standards.

The Technical Architect will act as a source of technical escalation for developers, provide oversight across projects, contribute to bids and presales activities, and play a key role in shaping and maintaining platform governance and technical excellence within the practice.

This position suits an experienced ServiceNow professional with strong development and architecture expertise, a strategic mindset and a commitment to continual improvement and mentoring others.

Key Responsibilities

• Technical Oversight & Governance – Provide technical direction and quality assurance across ServiceNow implementations to ensure adherence to design principles, coding standards, governance frameworks and best practice across customer environments.
• Architectural Design & Strategy – Design and validate complex, scalable ServiceNow solutions that address business needs across ITSM, ITOM, ITAM, IRM and beyond. Develop architectural blueprints and contribute to strategic roadmaps in alignment with customer goals and Methods delivery frameworks.
• Project & Delivery Support – Oversee technical delivery across concurrent projects ensuring successful execution, risk management and alignment with project objectives from a development perspective. Support Delivery Leads and Developers in resolving technical challenges and performance issues.
• Developer Mentorship & Oversight – Provide ongoing mentoring and technical guidance to ServiceNow Developers across the practice. Support a capability uplift through knowledge sharing, peer reviews and coaching to maintain consistency and quality.
• ServiceNow Community & Knowledge Sharing – Co‑lead the internal ServiceNow Community with the ServiceNow Solutions Architect encouraging collaboration, innovation and continual improvement. Promote a culture of technical excellence and shared learning across teams.
• ROM & SOW Ownership – Support the scoping, estimation and creation of ROMs and SOWs for existing customers, ensuring clarity, feasibility and alignment with Methods standards. Contribute to the design and delivery of solutions that achieve customer success and align with commercial expectations.
• Bid & Presales Involvement – Support presales activity by contributing technical expertise, authoring proposal content, attending customer presentations and shaping technical responses in bids.
• Strategic Thinking & Leadership – Engage with customers and internal leadership to identify improvement opportunities, drive platform maturity and align ServiceNow strategies with business outcomes. Apply strategic thinking and project management skills to balance delivery priorities.
• Continuous Improvement & Certification – Stay informed on ServiceNow platform releases, emerging technologies and best practices. Maintain and expand ServiceNow certifications, sharing knowledge across the practice to support continual capability development.

Experience, Skills and Qualifications

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist ITSM (CIS‑ITSM)
• At least one additional Certified Implementation Specialist (CIS) certification
• Desire to achieve Certified Technical Architect (CTA) certification

Essential Experience and Skills

• Extensive experience designing, developing and implementing ServiceNow solutions across multiple applications and modules.
• Deep understanding of ServiceNow architecture, integrations and governance best practices.
• Proven experience providing technical leadership and mentoring within a consultancy environment.
• Strong capability in solution design, platform governance and performance optimisation.
• Experience with the Agile software delivery lifecycle.
• Strong communication and stakeholder engagement skills able to translate technical concepts for non‑technical audiences.
• Familiarity with Now Create
• Familiarity with CSDM and CMDB best practices.
• Demonstrable strategic thinking and project management skills.

Desirable

• ITIL and / or TOGAF qualification.
• Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC or other protocols.
• Experience contributing to presales or bid responses.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria then your employment may be delayed or rejected. Details of this will be discussed with you at interview.

Benefits

• Autonomy to develop and grow your skills and experience.
• Be part of exciting project work that is making a difference in society.
• Strong, inspiring and thought‑provoking leadership.
• A supportive and collaborative environment.

Development access to LinkedIn Learning, a management development programme and training.

Wellness 24/7 confidential employee assistance programme.

Flexible Working including home working and part time

Social office parties: breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays and commitment to charitable causes.

Time Off – 25 days of annual leave a year plus bank holidays with the option to buy 5 extra days each year.

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.

Discretionary Company Bonus based on company and individual performance.

Life Assurance of 4 times base salary.

Private Medical Insurance which is non‑contributory (spouse and dependants included).

Worldwide Travel Insurance which is non‑contributory (spouse and dependants included).

Enhanced Maternity and Paternity Pay.

Travel season ticket loan cycle‑to‑work scheme.

For a full list of benefits please visit our website.

Key Skills

APIs, SOAP, Software Architecture, .NET, Design Patterns, Enterprise Software, AWS, Solution Architecture, Cloud Architecture, Java, SSO, Oracle.

Employment Type : Full‑Time

Experience : Years

Vacancy : 1