Servicenow ITAM Architect

LA International Computer Consultants Ltd; Thorpe-on-the-Hill; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in the UK is seeking a ServiceNow ITAM Architect to design and deliver enterprise-grade IT Asset Management solutions. You will work closely with BFSI clients to optimize their asset life cycle management, ensuring compliance through innovative ServiceNow capabilities. The role involves leading architectural design, implementing strategies for effective asset management, and mentoring teams on advanced configurations. This position offers strategic visibility and a chance to work with cutting-edge technologies in a hybrid working environment.

Qualifications

• Expertise in architecting IT Asset Management solutions within ServiceNow.
• Ability to lead complex integration and normalization strategies.
• Experience in risk scoring and compliance frameworks.

Responsibilities

• Define and own the ITAM architecture for large-scale environments.
• Develop a multi-phase roadmap for SAM Pro and HAM Pro.
• Lead design for complex entitlement modelling.
• Implement scalable normalisation and reconciliation strategies.
• Establish governance frameworks for audit defence.

Skills

ServiceNow SAM implementation experience

ServiceNow HAM implementation

Flexera knowledge

SNOW knowledge

Integrations

Job description

• INSIDE IR35
• HYBRID WORKING

As a ServiceNow ITAM Architect, you will play a pivotal role in shaping and delivering enterprise‑grade IT Asset Management solution for our UK‑based clients. This position involves working with customers across BFSI companies, enabling them to optimize asset life cycle management and achieve compliance through innovative ServiceNow capabilities. You will lead architectural design and implementation for ITAM modules, ensuring alignment with business objectives and industry best practices. The role offers exposure to cutting‑edge ServiceNow technologies, including advanced automation and integration frameworks, while collaborating on high‑impact projects that drive digital transformation. Your expertise will directly influence operational efficiency, cost optimisation, and governance for our clients, making this a highly strategic and visible role within the organisation.

Key Responsibilities

• Define and own the ITAM architecture for large‑scale environments with 100+ software publishers, ensuring compliance and optimisation across diverse licensing models.
• Develop a multi‑phase roadmap for SAM Pro and HAM Pro, incorporating publisher‑specific packs and automation for high‑volume reconciliation.
• Lead design for complex entitlement modelling, contract management, and reclamation workflows across major publishers (Microsoft, Oracle, IBM, Adobe, SAP, and others).
• Implement scalable normalisation and reconciliation strategies to handle high‑volume data ingestion and multi‑publisher ELP reporting.
• Architect integrations with multiple discovery sources and ERP systems to support large publisher catalogues, ensuring data quality and conflict resolution at scale.
• Establish governance frameworks for audit defence and true‑up processes across 100+ publishers, including risk scoring and compliance dashboards.
• Drive remediation plans for over/under‑licensing and ensure readiness for external audits.
• Mentor teams on advanced SAM/HAM configurations and publisher‑specific optimisation strategies.

Key Skills

1. ServiceNow SAM implementation experience
2. ServiceNow HAM implementation
3. Flexera knowledge
4. SNOW knowledge
5. Integrations