ServiceNow Architect: CSM/ITSM & Integrations (Hybrid)

Stott & May Professional Search Limited; Brighton; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) for a hybrid role based in the UK. The candidate will design and implement scalable CSM solutions and integrate them with various enterprise systems. Responsibilities include analyzing requirements, developing architectural designs, and leading the technical implementation. Strong experience in ServiceNow and integrations is essential for this role.

Qualifications

• Specialising in Customer Service Management (CSM) or ITSM.
• Experience in designing ServiceNow solutions.
• Strong background in integration with external systems.

Responsibilities

• Analyse business requirements and translate them into CSM solutions.
• Develop architectural blueprints for implementations.
• Design and implement ServiceNow integrations with CRM and ERP.

Skills

ServiceNow CSM

Integration experience

Architectural design

Technical leadership

Tools

ServiceNow

CRM systems

ERP systems

ITSM tools

Job description

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) for a hybrid role based in the UK. The candidate will design and implement scalable CSM solutions and integrate them with various enterprise systems. Responsibilities include analyzing requirements, developing architectural designs, and leading the technical implementation. Strong experience in ServiceNow and integrations is essential for this role.