Servicenow Architect

Queen Square Recruitment Ltd; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global consulting partner is looking for an experienced ServiceNow ITAM Architect to support transformation projects for enterprise clients. You will design and deliver IT Asset Management solutions, engage with senior stakeholders, and shape architecture for large-scale asset portfolios. The ideal candidate has strong experience in ServiceNow SAM and HAM Pro, along with client-facing skills to lead cross-functional teams. This hybrid role offers an exciting opportunity to work with advanced ServiceNow capabilities while driving digital transformation.

Qualifications

• Extensive experience implementing ServiceNow SAM Pro.
• Extensive experience implementing ServiceNow HAM Pro.
• Strong understanding of designing integrations with discovery tools.

Responsibilities

• Define and own the ITAM architecture for large environments.
• Develop multi-phase roadmaps for SAM Pro and HAM Pro.
• Lead design for complex entitlement modelling and workflows.
• Implement scalable strategies for high-volume data ingestion.
• Architect integrations with discovery tools and ERP systems.
• Establish governance frameworks for compliance.
• Drive remediation strategies for licensing and audit readiness.
• Mentor teams on SAM / HAM configurations.

Skills

Implementing ServiceNow SAM Pro

Implementing ServiceNow HAM Pro

Working knowledge of Flexera

Designing integrations with ERP systems

Deep understanding of ServiceNow platform

Job description

ServiceNow ITAM (HAM & SAM) Architect

Location : Hybrid – Leeds (1-2 days / week)

Rate : Market Rate - Inside IR35

Work Pattern : Hybrid (no special working conditions)

Overview

A leading global consulting partner is seeking an experienced ServiceNow ITAM Architect to support a high-impact transformation project for UK-based enterprise customers. In this role, you will design and deliver robust IT Asset Management solutions using both HAM and SAM Pro, helping clients optimise asset lifecycle processes, strengthen governance, and enhance compliance.

You will work across major enterprise environments, shaping architecture for large-scale asset portfolios and engaging with senior stakeholders in regulated industries. This is an opportunity to work with advanced ServiceNow capabilities, automation frameworks, and multi-source integrations while contributing to mission-critical digital transformation initiatives.

Key Responsibilities

• Define and own the ITAM architecture for large environments with 100+ software publishers.
• Develop multi-phase roadmaps for SAM Pro and HAM Pro, including automation and publisher‑specific packs.
• Lead design for complex entitlement modelling, contracts, and reclamation workflows (Microsoft, Oracle, IBM, SAP, Adobe, etc.).
• Implement scalable normalisation and reconciliation strategies for high-volume data ingestion.
• Architect integrations with discovery tools and ERP systems to support large catalogue management.
• Establish governance frameworks for audit defence, risk scoring, and compliance dashboards.
• Drive remediation strategies for over / under‑licensing and audit readiness.
• Mentor teams on advanced SAM / HAM configurations and optimisation strategies.

Key Skills & Experience

• Strong experience implementing ServiceNow SAM Pro.
• Strong experience implementing ServiceNow HAM Pro.
• Working knowledge of Flexera.
• Deep understanding of ServiceNow platform capabilities.
• Experience designing and architecting integrations with discovery tools / ERP systems.

Person Specification

• Strong communication and client-facing skills.
• Excellent stakeholder management and influencing ability.
• Assertive, proactive, and able to lead cross-functional teams.
• Strong interpersonal and collaborative skills.