ServiceNow Architect

NTT DATA Business Solutions; Remote; GBP 75,000 - 95,000; Full time

Job summary

A premier IT service provider in the UK is seeking a ServiceNow Architect to drive customer outcomes through technical advisory roles. The successful candidate will establish best practices for ServiceNow implementations, support clients in their digital transformation, and foster strong relationships with business leaders. Required experience includes over 5 years in technical consulting, expertise in enterprise architecture, and a proven track record of successful project delivery. This role offers a flexible, home-based contract, and generous benefits including additional holidays and health coverage.

Benefits

Home-based contract

25 days paid vacation

12 additional days off (Free Fridays)

Group Life Assurance

Pension scheme

Group Income Protection

Private Medical Insurance

Technology tools provided

Cycle to work scheme

Electric Car Leasing scheme

Qualifications

• 5+ years in technical roles, preferably in consulting.
• Experience working with enterprise architecture and governance.
• Familiarity with integrations and core data design.

Responsibilities

• Guide clients in best practices for ServiceNow implementations.
• Translate business objectives into actionable roadmaps.
• Establish technical governance to maintain platform health.

Skills

Technical governance

Process design

Relationship building with executives

Architectural blueprint design

Education

Relevant degree in a related field

Tools

ServiceNow

SAP

Job description

About NTT DATA Business Solutions

About NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S / 4HANA, with about 500 SAP HANA clients and more than 300 SAP S / 4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Job Summary

Are you a ServiceNow Architect who is passionate about designing ServiceNow Platform solutions which will drive customer’s business outcomes?

This is a technical advisory role which will include establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.

This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation phase of the transformation programme.

Here at NTT Data Business Solutions, we pride ourselves on creating exceptional client relationships with a ‘one team’ approach to delivery. A successful delivery isn’t just about getting something ‘over the line’; it’s about the programme’s delivery process, the way we engage with our client, and the quality of our product which makes us stand out from the rest. We are not just ‘another supplier’.

Duties / Responsibilities

• Provide guidance with process design.
• Design, develop, and test automation workflows.
• Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow will enable them on their digital transformation journey.
• Translate business objectives to outcomes and translate into a customer roadmap.
• Be responsible for analysing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
• Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.
• Establish and manage technical governance processes.
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on‑going support.
• Advocate / champion NTT Data Business Solutions advisory and expert services best practices and industry use cases with clients.
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimise to achieve customer outcomes.
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
• Define solutions across the platform that align to out of the box capabilities.
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.

The ideal candidate will be :

• Consulting Experience : Management Consulting Experience preferred
• 3-5+ years’ technical experience
• Experience working with functional business leaders
• Experience identifying business objectives and developing outcome-focused roadmaps
• Experience working with large Consulting / SI organizations
• Large Program Experience
• 5+ years large program experience leading architecture and design
• Enterprise Architecture Experience
• Enterprise Architect role and relevant experience
• Database, core data design, Security, integrations

Experience

Achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.

Demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Benefits

• Home-Based Contract : Enjoy the flexibility of a home-based contract with occasional travel to NTT Data Business Solutions offices and client sites, allowing you to manage your work environment effectively.
• Generous Holiday Allowance : Benefit from 25 days of paid holiday annually, providing ample time for relaxation and rejuvenation.
• “Free Fridays” Initiative : Experience the unique perk of “Free Fridays,” granting you an additional 12 days off each year. With one Free Friday granted per month, you’ll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge.
• Financial Security : Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme : Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection : Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being : Prioritize your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above.
• Technology and Tools : Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives : Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility : Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco‑friendly transportation.