ServiceNow Administrator

Pearson Whiffin Recruitment Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an experienced ServiceNow Administrator for a major platform refresh project in London. The role involves hands-on administration, ensuring compliance with best practices during the upgrade, and optimizing the environment post-refresh. Candidates should have 4+ years of experience and relevant ServiceNow certifications. This position is focused on cooperation with stakeholders for a smooth upgrade process.

Qualifications

• 2-4+ years of experience as a ServiceNow Administrator.
• Familiarity with ServiceNow clone management.

Responsibilities

• Administer and maintain the ServiceNow platform during the refresh.
• Plan, coordinate, and execute the ServiceNow instance upgrade.
• Manage clone, backup, and restore activities.
• Validate integrations and customizations post-upgrade.
• Troubleshoot and resolve issues identified during testing.

Skills

Proven experience as a ServiceNow Administrator

Strong understanding of ServiceNow upgrade processes

Excellent problem-solving skills

Strong documentation skills

Experience with ITSM and ITOM

Knowledge of ServiceNow scripting

Education

ServiceNow CSA or CIS certification

Job description

ServiceNow Administrator Platform Refresh Project SC Clearance Required

We re seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment.

You will play a key role in preparing, executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations.

Key Responsibilities

• Administer and maintain the ServiceNow platform during the refresh and upgrade cycle.
• Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards.
• Manage clone, backup, and restore activities in preparation for the refresh.
• Validate integrations, customizations, and business rules post-upgrade.
• Troubleshoot and resolve issues identified during testing and deployment.
• Work with stakeholders to document processes and communicate upgrade timelines.
• Implement configuration and performance improvements post-refresh.
• Ensure security, access controls, and compliance remain intact throughout the project.

Skills & Experience

• Proven experience as a ServiceNow Administrator (2 4+ years ideally).
• Strong understanding of ServiceNow upgrade/refresh processes.
• Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow.
• Familiarity with ServiceNow clone management and instance synchronization.
• Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus.
• Excellent problem-solving, documentation, and communication skills.
• ServiceNow CSA or CIS certification preferred.