Service Technician - Pneumatics

PDQ Engineering Recruitment & Training Services Lt; Tamworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment and training services company is seeking a skilled maintenance/service technician/engineer. The role involves providing service, maintenance, and calibration of equipment at customer premises and delivering technical support via telephone and email. Candidates should have experience with electrical and pneumatic systems, good communication skills, and a full driving license. Full product training will be offered. This position is based in the United Kingdom.

Qualifications

• Experience in working on electrical and pneumatic systems is essential.
• Good understanding of customer expectations and how customers use their products.
• Ability to communicate effectively and professionally with customers.

Responsibilities

• Provide service, maintenance, and calibration of equipment at customer premises.
• Develop the UK aftersales service by providing quotations and managing schedules.
• Provide technical support to customers by telephone and email.

Skills

Customer service

Electrical systems

Pneumatic systems

Problem solving

Communication

Job description

Looking for a skilled maintenance / service technician / engineer.

Key Areas of Responsibility

• Provision of customer service and After Sales support
• Provide service, maintenance and calibration of corrosion test equipment at customers’ premises throughout the UK and occasionally overseas.
• Provide technical support to customers by telephone and email.
• Develop the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits
• Training of Agent and Distributor Service engineers as well as UK customers.
• Installation of chambers into customers premises.
• Managing all UK based Health and Safety and Risk information needed for site visits.
• Selling of consumables and providing new chamber sale leads when liaising and visiting customers.
• Providing production support when workload permits.

Required Skills / Qualifications

• Ideally suited to a time served maintenance technician / engineer that is used to dealing with customers remotely and face to face.
• Experience in working on electrical and pneumatic systems is essential and an understanding of the principles of programmable logic controllers would be an advantage.
• Chambers make up consists of electrical, pneumatic, mechanical, GRP and plastic components.
• A full driving licence is essential.
• Full product training will be given and exposure to manufacturing processes will be provided.
• Good understanding of customer expectations and how customers use their products
• Ability to communicate with customers effectively and professionally.
• Good problem solving ability
• Ability to keep quality control documents up to date