Service Technician - Field

Brandt; Cranbrook; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading equipment service company is seeking a Field Service Technician in Cranbrook. The role involves the repair and maintenance of heavy equipment, ensuring safety and effective communication with customers. Candidates should have mechanical experience, preferably as a Certified Journeyperson, and the ability to lift up to 50 pounds. Competitive salary and benefits offered.

Qualifications

• Ability to lift up to 50 pounds.
• Must be committed to customer service and service excellence.
• Experience in a heavy equipment environment preferred.

Responsibilities

• Evaluate, diagnose, and repair heavy duty equipment.
• Document work orders accurately and completely.
• Ensure safe performance of service tasks.

Skills

Customer communication

Mechanical skills

Safety awareness

Education

Certified Journeyperson in Heavy Duty Equipment

Job description

Overview

Brandt is currently seeking a Field Service Technician for our Cranbrook location. This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments.

Responsibilities

Duties include, but are not limited to :

• Efficiently and effectively evaluate the working condition of, diagnose, assemble / disassemble, order parts for, and repair heavy duty equipment
• Use secondary materials and equipment safely and efficiently
• Use related instruments, hand and power tools, secondary equipment, and computer systems
• Accurately and completely document on work orders all machine information, actions taken, and time taken
• Continually assess service task hazards and ensure work is performed safely, and to accepted standards
• Use computer applications and information systems (i.e. John Deere Service Advisor) to document maintenance, inspection, and diagnosis
• Use parts catalogues to locate parts, and order parts from parts personnel
• Road test equipment and check attachment operation as required

Qualifications

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (climbing, overhead lifting / postures, prolonged standing, sensory processing, fine motor control)
• Must be able to lift up to 50 pounds

Experience

• Previous mechanical experience in a heavy equipment environment is preferred
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred
• Must be committed to customer service and service excellence
• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (climbing, overhead lifting / postures, prolonged standing, sensory processing, fine motor control)
• Must be able to lift up to 50 pounds