Service Technician

Dexory; Wallingford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing logistics technology company in Wallingford is seeking a Service Technician to perform service and repairs on autonomous systems. The ideal candidate has over 5 years of experience in the electromechanical assembly within precision industries. Responsibilities include developing service plans, ensuring compliance with quality assurance, and conducting on-site repairs. The role offers comprehensive training and numerous benefits including private healthcare and life insurance.

Benefits

Private healthcare via Bupa

Life insurance

25 holidays per year

Fun team events

Qualifications

• 5+ years experience in electromechanical assembly in precision industries.
• Frequent travel onsite and abroad is required.
• Full Clean UK driving license is mandatory.

Responsibilities

• Perform service and repairs for Dexory robots and equipment.
• Develop work instructions for service and repair tasks.
• Ensure compliance with quality assurance processes.

Skills

Electromechanical assembly experience

Strong electrical and mechanical diagnostic skills

Excellent communication skills

Team leadership ability

Tools

Jira

Confluence

G-Suite

Job description

About Dexory

Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers. We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation.

Role

The role of Service Technician is a new position within a new department at Dexory. You will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3-6 months). Additionally, you will engage in electro-mechanical troubleshooting and testing, with integration in the Special Operations team for a duration of 3 months. During the training you must display excellent standards of workmanship and professionalism on site. Upon successful completion of this training you will go on to support the service department's operational capability across the globe on client sites. Completion of this training will be determined by a committee from the leadership team.

Responsibilities

• Perform on-site and off-site service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfil additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organisation
• Flexible attitude to working hours and location
• Full Clean UK driving license

Desirable

• Experience with business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

Benefits

We operate by four principles: Performance. Impact. Commitment. One Team. Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be trusted to push boundaries, take ownership, and deliver breakthrough results.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.