Service Technician

Marlowe Environmental Services; Tamworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading environmental services company is seeking an experienced technician to ensure the correct utilization of chemistry and plant equipment. The role involves client interaction, equipment servicing, and compliance with company standards. Benefits include generous leave, life insurance, and opportunities for progression.

Benefits

23 days annual leave plus bank holidays

Life insurance after 6 months

Enhanced maternity and paternity pay

Employee Assistance Programme

Company vehicle and fuel card

Qualifications

• Experienced technician with operational standards.
• Strong problem-solving skills and logical approach.
• Confident in customer and supplier interactions.

Responsibilities

• Attend client sites for equipment utilization and compliance.
• Promote sales of chemicals and servicing work.
• Provide Site Visit Reports to track follow-up works.

Skills

Problem-solving

Customer interaction

Organizational skills

Job description

Responsibilities

• Attend client sites to ensure correct utilization of chemistry and plant equipment to meet discharge consent limits or wastewater management needs.
• Assist in assembling equipment and plant for use within client or company sites, including fitting and installation.
• Promote sales of chemicals, parts, and servicing work to new and existing clients.
• Service client equipment to a high standard based on a service plan.
• Maintain rental units and provide condition reports post-hire.

Key Responsibilities

• Learn new skills and methods to provide the best advice and assistance to clients.
• Uphold company standards and professionalism.
• Comply with site rules and Permit to Work regulations when on client sites.
• Collaborate with the Service Delivery Manager to ensure all work is invoiced or reported.
• Provide Site Visit Reports after each customer contact to track follow-up works and SLA requirements.
• Participate in special projects or other work locations around the UK, including overnight stays.
• Plan routes efficiently to minimize mileage.
• Take ownership of equipment and maintain it to the highest standards.

Candidate Requirements

• Experienced technician with good operational standards and practices.
• Strong problem-solving skills and a logical approach to fault finding.
• Confident in customer and supplier interactions.
• Willing to prioritize customer needs.
• Flexible working hours and days based on business needs.
• Organized with good documentation skills for ISO and BSI compliance.

Benefits

• 23 days of annual leave plus bank holidays, increasing to 25 with service.
• 10 extra paid days for Reservists and Cadet Force Adult Volunteers.
• Life insurance after 6 months.
• Enhanced sickness, bereavement, maternity, and paternity pay.
• Employee Assistance Programme, including confidential help and support.
• Up to 5 paid counselling sessions.
• Pension salary sacrifice scheme for NI savings.
• Annual pay reviews.
• Accredited mental health first aiders.
• Access to benefits platform for discounts and financial advice.
• Free mortgage advice.
• Length of Service awards starting at 5 years.
• Opportunities for progression and development.
• Company vehicle, fuel card, phone, and laptop included.