Service Team Manager

Jago Consultants; Weybridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious dealership in Weybridge seeks a skilled Service Team Manager to lead a small team in their service department. The ideal candidate will bring strong leadership and cost management skills, as well as experience in a prestige automotive background. Join a company offering excellent career progression and a rewarding work environment.

Qualifications

• Proven experience in a managerial role within a service department.
• Strong leadership and people management skills.
• Background in a prestige automotive environment preferred.

Responsibilities

• Manage and motivate a small team within the service department.
• Monitor departmental performance against targets and metrics.
• Ensure high standards of customer service and vehicle checks.

Skills

Leadership

Cost Management

Customer Satisfaction

Education

Experience as Service Advisor or Manager

Job description

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Our client operates a large prestige dealership and due to an internal promotion are looking to recruit an experienced and successful Service Team Manager to run a small team within the service department on a daily basis, reporting in to the Aftersales Manager.

The role will suit the following:

Service Manager

Team Manager

Reception Manager

Workshop Controller

The Role:
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Controlling cost management for the department
• Compiling and maintaining a resource plan for the workshop and load optimisation.
• Together with the Aftersales Manager, monitoring performance against agreed targets.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Reviewing CSI surveys and other measures for monitoring customer satisfaction.
• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process.
• Guaranteeing cleanliness and orderliness of workshop and ensuring quality control of all completed tasks.

About You:
• An experienced and established Service Advisor / Assistant Service Manager / Reception Manager / Workshop Controller who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Ideally you will have prestige background

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package