Service Team Lead — Elevate Customer Experience & Safety

B&Q; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Coventry is looking for a Service Team Manager to create and lead a high-performing team dedicated to exceptional customer experiences. You will be responsible for driving service excellence and ensuring compliance while inspiring your team. Ideal candidates should possess strong emotional intelligence, problem-solving skills, and a passion for customer satisfaction. Competitive salary and a comprehensive benefits package including an award-winning pension scheme, bonus options, and generous holidays are offered.

Benefits

Award-winning pension scheme

Company Bonus Scheme

6.6 weeks holiday

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Strong emotional intelligence and ability to influence others.
• Experience in leading teams to ensure safety and service excellence.

Responsibilities

• Lead the customer experience and service excellence in-store.
• Inspire the team with a focus on customer satisfaction.
• Oversee safety and compliance across the store.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Feedback delivery

Job description

A leading retail company in Coventry is looking for a Service Team Manager to create and lead a high-performing team dedicated to exceptional customer experiences. You will be responsible for driving service excellence and ensuring compliance while inspiring your team. Ideal candidates should possess strong emotional intelligence, problem-solving skills, and a passion for customer satisfaction. Competitive salary and a comprehensive benefits package including an award-winning pension scheme, bonus options, and generous holidays are offered.