Service Support Technician

Chess Dynamics Ltd; Horsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions provider in Horsham is seeking a Service Support Technician to join their team. You will be responsible for delivering efficient survey and repair across a range of systems and equipment, assisting with customer returns, and maintaining process documentation. The ideal candidate will have experience in electromechanical service, knowledge of electronic test equipment, and good problem-solving skills. This role offers hybrid working arrangements and a supportive work environment.

Benefits

37.5 hour working week

Lunchtime finishes on Fridays

28 days annual leave

Christmas closure

Holiday purchasing scheme

Qualifications

• Prior experience in an Electromechanical service and repair environment.
• Knowledge and use of Electronic test equipment such as DVM and Oscilloscope.
• The ability to read and understand technical drawings.
• Good problem-solving skills.
• Computer literate with good working knowledge of MS office and JIRA.

Responsibilities

• Assist the RMA team leader in processing customer returns and warranties.
• Fault finding and evaluation of RMA returns.
• Carry out repairs, servicing, and functional testing of RMA field returns.
• Support in assembly and testing of customer spares orders.
• Liaise with CLS, Operations, and Quality to resolve issues.
• Maintain and update process documentation.
• Upkeep of RMA area, tools, and equipment.
• Provide off-site support if required.

Skills

Electromechanical service experience

Electronic test equipment knowledge

Technical drawing comprehension

Problem-solving skills

Computer literacy (MS Office, JIRA)

Job description

Overview

Joining the CLS team and reporting to the RMA Team Leader, the Service Support Technician will be responsible for delivering efficient and effective Survey and repair across the entire Chess portfolio of systems and equipment. The service team is also responsible for the build of Spare components ordered by customers.

Responsibilities

• Assist the RMA team leader in the co-ordinating and processing all customer returns and warranties in line with the R&SS process, ensuring RMA receipt and survey TAT is carried out in accordance with agreed metric.
• Fault finding and evaluation RMA returns and provide feedback via RMA Survey reports.
• Carry out repairs, servicing and functional testing of RMA field returns.
• Support in the assembly and testing of customer spares orders.
• Liaise with CLS, Operations and Quality, resolving issues as required, providing reports and assisting in 8D investigations as required.
• Assist the team leader in maintaining, reviewing, and updating process documentation on a regular basis.
• Upkeep and maintenance of RMA area, tools, and equipment in line with 6S process.
• Provide off-site support if required.
• Other duties as required.

Skills & Experience

Essential

• Prior experience in an Electromechanical service and repair environment.
• Knowledge and use of Electronic test equipment such as DVM and Oscilloscope.
• The ability to read and understand technical drawings.
• Have good problem-solving skills.
• Be computer literate with good working knowledge of MS office and JIRA.

Desirable

• Background in high value equipment
• Previous MOD experience (Reme) could be advantageous

Personal Attributes

• A flexible, conscientious, and diligent attitude.
• Excellent communication, interpersonal and written skills.
• A resilient and adaptable approach at all times.
• Ability to balance multiple tasks with changing priorities.
• Understanding of IPC and J Standards.

Work life balance

• 37.5 hour working week
• Lunchtime finishes on a Friday
• Hybrid / flexible working arrangements
• 28 days annual leave
• Christmas closure
• Holiday purchasing scheme

Security Clearance Requirements

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years