Service Support Officer

Hull City Council; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local council in Kingston upon Hull is seeking a motivated individual to join their Service Support Team. This role offers the chance to provide excellent customer service and support Programme Managers in delivering impactful projects for the community. Ideal candidates will have experience in customer service, communication skills, and proficiency in Microsoft 365. This position allows for independent work within a collaborative environment.

Responsibilities

• Provide a frontline service and handle a variety of tasks.
• Answer enquiries, process orders, and liaise with different departments.
• Support the busy team of Programme Managers.

Skills

High quality customer service experience

Great communication skills (verbal and in writing)

Confident use of Microsoft 365 software

Excellent time management and organisational skills

Self-motivated and able to work independently

Job description

An exciting opportunity has arisen to join our Service Support Team within Major Projects & Infrastructure at Hull City Council.

We are seeking a motivated and organised candidate who is dedicated to delivering excellent customer service to our busy team of Programme Managers. In this vital role you will provide a frontline service and handle a variety of tasks from answering enquiries to processing orders and liaising with different departments to resolve issues efficiently. The Major Projects and Infrastructure team deliver multi-million-pound projects throughout our city, including those relating to our roads and highways, schools, parks and leisure facilities and major city centre developments. The role will give you an extraordinary insight into the world of programme management and you will be part of a team who deliver amazing projects for the citizens of Hull to benefit from.

Experience and skills preferred:

• High quality customer service experience
• Great communication skills (verbal and in writing) with colleagues, senior management and external customers alike
• Confident use of Microsoft 365 software, including Outlook, Word, Excel, PowerPoint and Teams
• Excellent time management and organisational skills
• Self-motivated and able to work independently as well as part of a team, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .