Service SME

Rotork; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A flow control and instrumentation company is seeking a Service Subject Matter Expert for a 12-month fixed term contract in Leeds or Bath. This role focuses on leading the rollout of Microsoft Dynamics 365 across EMEA Service operations, collaborating with local leaders and stakeholders. Candidates should have proven leadership experience in Field Service operations and expertise in ERP or CRM implementations. This is an excellent opportunity to drive transformation and impact service delivery while ensuring alignment with global best practices.

Qualifications

• Proven leadership in Field Service operations, managing engineers and scheduling.
• Experience implementing ERP or CRM systems like D365 or Salesforce.
• Strong understanding of Service processes and best practices.

Responsibilities

• Lead the deployment of D365 CE and FinOps across EMEA Service operations.
• Collaborate with leadership and superusers to validate requirements.
• Provide strategic guidance on Field Service operations.

Skills

Leadership in Field Service operations

Stakeholder management

Excellent communication skills

Tools

D365

Salesforce

SAP

Job description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Job Description

The Service Subject Matter Expert ( SME ) role is an 12 month Fixed Term Contract (FTC)

This role can be based in Bath, Leeds or Chadderton, Oldham.

Purpose of the Job:

We are seeking a senior leader with expertise in Field Service operations to support the global rollout of Microsoft Dynamics 365 (CE and FinOps) across our Service teams. This is a 12-month contract role, pivotal to the success of our transformation programme. You will work closely with superusers, site leadership, and project teams to ensure the solution meets operational needs and delivers lasting change.

• Lead the deployment of D365 CE and FinOps across EMEA Service operations.
• Collaborate with local leadership and superusers to validate requirements and ensure alignment with global best practices.
• Provide strategic guidance on Field Service operations, including scheduling, stock management, documentation, resource planning and invoicing.
• Champion health and safety as a core principle in all aspects of service delivery and transformation.
• Support cutover planning and execution for Service teams at each site.
• Drive change management activities to embed new ways of working.
• Monitor and validate the quality and relevance of training materials and testing plans, providing input to ensure they meet operational needs.
• Act as a trusted advisor to senior stakeholders, translating business needs into actionable requirements.
• Provide on-site support during go-live phases to ensure successful adoption.

#LI-Hybrid

Qualifications

Experience Required:

• Proven leadership in Field Service operations (e.g. managing engineers, scheduling, remote teams).
• Experience facilitating ERP or CRM implementations (D365, Salesforce, SAP, etc.).
• Strong understanding of Service processes and best practices.
• Demonstrable track record of delivering change in complex, global environments.
• Excellent stakeholder management and communication skills.

Additional Information

About Rotork

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.