Service Scheduler & Customer Care Coordinator

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Manchester is seeking a Service Coordinator. In this role, you will manage scheduling for subcontractors, ensuring high-quality customer service and efficient service delivery. This position requires strong customer service skills and the ability to multi-task in a dynamic environment. Competitive salary and benefits include generous leave and opportunities for career development. Join a supportive team and enjoy a collaborative work atmosphere.

Benefits

Competitive Salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Customer service skills and experience are crucial for this role.
• Outstanding written and verbal communication skills are required.
• Ability to multi-task effectively in a high-pressure environment is essential.

Responsibilities

• Schedule planned maintenance and reactive works for subcontractors.
• Complete orders and liaise with subcontractors.
• Deliver first-class customer service via phone and email.

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi-task

Computer proficiency

Strong sense of urgency

Attention to detail

Decision-making and problem-solving skills

Good organizational skills

Tools

Salesforce

Job description

A leading service provider in Manchester is seeking a Service Coordinator. In this role, you will manage scheduling for subcontractors, ensuring high-quality customer service and efficient service delivery. This position requires strong customer service skills and the ability to multi-task in a dynamic environment. Competitive salary and benefits include generous leave and opportunities for career development. Join a supportive team and enjoy a collaborative work atmosphere.