Service Reception Manager

Sytner Group; Egham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive company in Egham is seeking an experienced Service Reception Manager to oversee their department. The role involves ensuring excellent levels of customer service in line with brand expectations. Ideal candidates are those with management experience in the automotive sector, who can motivate their teams effectively. Excellent communication and customer service skills are essential. This position offers a comprehensive benefits package including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Candidates must have management/supervisory experience within the automotive industry.
• Outstanding communication skills are essential.
• Proven track record in customer experience/satisfaction measures.

Responsibilities

• Oversee the Service Reception department and ensure excellent customer service.
• Mentor and coach the Service Advisor Team daily.
• Engage and build the capability of the team to prioritize client needs.

Skills

Customer service

Team leadership

Communication skills

Mentoring

Proactive attitude

Job description

Overview

Maranello Aftersales Egham are looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting into the Aftersales Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with Ferrari and Maserati expectations.

About You

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach the Service Advisor Team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of clients. You will need to be a leader of people and an ambassador for our brands. You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the client at the heart of everything you do in this busy department. Your communication skills will be outstanding as you and your team are the bridge between the client and the service department. You will also need a proven track record in customer experience/satisfaction measures. Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team. When applying for this role please consider that we require candidates to have management/supervisory experience within the automotive industry as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\'s unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure?

We represent over 23 of the world\'s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.