Service Readiness Manager, London

Axiom Software Solutions; City of Westminster; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading software solutions provider is seeking a Service Readiness Manager to oversee service readiness and transition processes. The role involves managing Service Design Packages and ensuring adherence to best practices as well as facilitating stakeholder communication. Candidates must have an ITIL Foundation certification and active SC Security Clearance. This position operates on a hybrid model with a focus on meeting service governance requirements.

Qualifications

• Must hold a minimum qualification of ITIL Foundation.
• Experience in managing service design and transition processes.
• Strong engagement and communication skills with stakeholders.

Responsibilities

• Manage the Service Design Packages and ensure compliance with standards.
• Facilitate the Service Design Review Board meetings.
• Deliver operational transition and readiness through established governance.

Skills

Active SC Security Clearance

ITIL Foundation Certification

Job description

Service Readiness Manager

Job Role : Service Readiness Manager

Job Type : B2B Contract Inside IR35

Duration : 6+ Months Duration

Location : London / Manchester / Bristol, UK

Working Mode : Hybrid (2 / 3 days onsite in a week)

Required : Active SC Security Cleared Staff

Job Description :

Service Readiness DDTS approved Service Design Packages :

All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness.

Service Design Packages (SDPs) that are assured (if created by the vendor partner) or created and approved by Service Design Review Board (SDRB) to include reviews of previously approved SDPs where changes have been made by the vendor partner

SDPs need to comply with Client DDTS Service Design standards, with input from our various ITIL process subject matter experts (SMEs) and other stakeholders as defined within the SDP template and ways of working document

Accepted response from SMEs, documented through the document review form (DRF),

which is used to capture comments from SMEs on the SDPs

SDPs to be built around the approved technical high-level design and the proposed support model

The SDP should identify any service risks, clearly documenting mitigation actions and risk owners

Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates

Management of actions and resolution of caveats emanating from the SDRB meeting

Service Transition :

Adoption of remedial actions following approved design phase

Creation of Service Transition Template using Standard Operational Service templates

Thorough and Robust engagement cross DDTS and CLIENT to ensure risks are understood accepted and publicised.

Through and Robust planning using standard Operational Service Readiness processes to safely transition services into live service.

Upon completion of Service Transition Template sharing and gathering of approved Service Readiness Certificate with relevant parties

100 completion of Service Transition Template and related activities and exceptions to this to be agreed by Head of Profession Operational Service Readiness.

Publication of Warranty timelines and agreement of Warranty exit criteria,

Upon completion of Warranty Criteria completions, publication and sign off with relevant parties of Operational Acceptance Certification.

Governance :

The expected outcome is that the projects are approved by SDRB as per above and Stage Gate Board attendees, to move through this Stage Gate (Readiness for Service Stage Gate 4) :

Expert service design opinion provided through Stage Gate reviews, particularly

Readiness for Service Gate (stage gate )

Resolution of outstanding queries / actions on the current Service Design tracker in use

by BAU Service Readiness Team

Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service gate milestones TBC

Support to the project lead to enable project delivery milestones to be met.

Service Design activities need to have been completed and approved before XX date to enable Transition Management to be delivered within reasonable timescales.

In addition to the above :

Attendance at weekly meetings with Operational Service Readiness to ensure knowledge sharing and completeness of information

Fortnightly reporting on progress of all Services moving through Design and Transition to be shared with relevant parties

Attendance at monthly Stakeholder programme review

Targets around movement of projects out of Warranty to be agreed with programme>Must hold a minimum qualification of ITIL Foundation

ITIL,