Service Planner

Atlas Copco; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in service planning is seeking a Service Planner in the United Kingdom. The successful candidate will manage service activity, ensuring efficient delivery and customer satisfaction. Responsibilities include planning service visits, liaising with customers, and maintaining accurate service documentation. Ideal applicants will demonstrate strong organizational skills and a proactive approach. Training and career development opportunities are offered along with a competitive benefits package.

Benefits

Positive team culture

Structured training and development

Company-provided laptop and mobile phone

Career progression opportunities

Competitive benefits package

Qualifications

• Experience in a service-focused environment, effectively communicating with customers.
• Confidence using IT systems and quick to learn new processes.
• Residency within commuting distance of the Kingsdown office.

Responsibilities

• Plan and schedule service and breakdown visits to ensure efficiency.
• Liaise with customers to arrange and confirm service visits.
• Monitor job progress and arrange follow-up or additional work.
• Support warranty and breakdown activities with the Service Manager.

Skills

Strong organisational and analytical skills

Service-focused customer communication

Proactive and positive approach

IT systems proficiency

Team collaboration

Job description

Your role

As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.

Responsibilities

• Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
• Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
• Preparing formal quotations for service and remedial works, including relevant technical specifications
• Managing engineer diaries and planning boards within the Click system
• Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
• Monitoring job progress, recording completion, and arranging any follow-up or additional works
• Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
• Supporting warranty and breakdown activities in collaboration with the Service Manager
• Identifying and resolving planning or operational issues proactively
• Maintaining accurate and up-to-date customer records and service documentation
• Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
• Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives

Qualifications

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Strong organisational and analytical skills
• Experience working in a service-focused environment, communicating with customers by phone and email
• A proactive, positive approach with a focus on quality and customer satisfaction
• Confidence using IT systems and the ability to learn new tools and processes
• The ability to work collaboratively as part of a team
• Residency within a commutable distance of the Kingsdown office
• Geographical knowledge of the Southeast (desirable, but not essential)

Benefits

• A positive, inclusive team culture that encourages collaboration and innovation
• Structured training and ongoing development opportunities
• Continued technical training and support throughout your career
• Company-provided laptop and mobile phone
• Clear opportunities for career progression, we invest in developing our people
• A competitive benefits package

Contact information

Talent Acquisition Team: Harriet Strauss