Service Manager in City

Verto People; Wales; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC solutions provider is seeking a Service Manager to lead a team in Cardiff. Responsibilities include managing service engineers, coordinating maintenance schedules, and ensuring compliance with EHS protocols. Applicants should have experience in service management within engineering and a strong understanding of service operations. Competitive salary of £50,000-£60,000 with benefits including group pension and car allowance.

Benefits

Group Pension

Car allowance

24 days annual leave, excluding bank holidays

Qualifications

• Experience in service management within engineering.
• Deep understanding of engineering principles.
• Experience managing operations in facilities management.

Responsibilities

• Lead and manage a team of service engineers and admin staff.
• Coordinate schedules for maintenance and emergency call-outs.
• Ensure EHS protocols are met within HVAC service space.
• Conduct team meetings and performance reviews.

Skills

Experience as Service Manager

Leadership skills

Understanding of engineering principles

Experience managing Field Service Engineers

Familiarity with EHS protocols

Job description

Overview

Service Manager / Service Operations Manager / Engineering Manager is required to join a world-leading HVAC Solutions provider.

The role will lead and manage a team of service engineers and admin staff, coordinate schedules, planned maintenance, and emergency call-outs, while ensuring EHS protocols are met within the HVAC service space, including smoke ventilation, M&E Building Services or facilities management.

Package

• 50,000- 60,000
• Group Pension
• Car allowance
• 24 days annual leave, excluding bank holidays

Responsibilities

• Lead and manage a team of service engineers and admin staff
• Coordinate schedules, planned maintenance, and emergency call-outs; ensure EHS protocols are met within HVAC service space, either smoke ventilation, M&E Building Services or facilities management
• Manage internal workflows, documentation and reporting systems
• Conduct team meetings, performance reviews and training initiatives
• Able to commute to the office in Cardiff

Requirements

• Experience as a Service Manager, Service Operations Manager, Field Service Manager, Engineering Manager, Service Leader, Service Support Manager, Service Centre Manager, Operations Support Manager, Technical Service Manager or similar within smoke ventilation, M&E Building Services or facilities management sectors
• Experience managing Field Service Engineers and/or managing operations within engineering
• Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department
• Familiarity with M&E Building Services, facilities management or smoke ventilation sectors
• Able to commute to the office in Cardiff