Service Manager - Heathrow Airport

KONE; Slough; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global service provider is seeking a Service Manager to lead and coach a team of Maintenance Supervisors in Slough. This role focuses on ensuring safety and quality service delivery while meeting financial targets. The ideal candidate has strong leadership and technical skills, with a commitment to exceptional customer service. The position offers competitive salary, development opportunities, and hybrid working options.

Benefits

Competitive salary

25 days holiday plus 8 Bank Holidays

Pension Scheme

bonuses

Dental and medical insurance

Car allowance

GymFlexi membership

24/7 GP support

Qualifications

• Proven leadership experience in a maintenance or operations environment.
• Strong technical background in quality management.
• Experience working in fast-paced, complex environments.

Responsibilities

• Lead and coach the team of Maintenance Supervisors.
• Ensure employee safety and quality service delivery.
• Conduct safety and business process audits.

Skills

Leadership and team development

Communication and stakeholder engagement

Attention to detail

Problem-solving skills

Job description

Purpose

The Service Manager leads and coaches the team of Maintenance Supervisors to achieve maintenance operation targets and objectives.

Key Responsibilities:

• Ensure employee and end-user safety, fostering a safety-first mindset.
• Lead maintenance operations, ensuring quality and profitability of service delivery.
• Set individual targets and action plans annually, with regular reviews (Field Operations Management Model - FOMM).
• Conduct safety and business process audits, implementing corrective actions as needed.
• Manage team receiving orders, meeting short- and long-term financial targets, and ensuring work is executed and invoiced.
• Lead, coach, and evaluate the performance of supervisors and technicians through weekly 1-on-1s, field/customer visits, and audits.
• Ensure customer-centric approach during the entire maintenance contract lifecycle, focusing on customer experience acceleration touchpoints.

Key Experiences

• Proven leadership and team development experience.
• Experience in infrastructure or construction projects is highly desirable.
• Strong technical background in quality management.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Proficiency in managing maintenance activities, work orders, and timely task completion.
• Project management skills with a track record of leading initiatives to completion.
• Ability to work effectively in fast-paced, complex, and changing environments.
• Experience in conducting internal or external audits.
• High attention to detail and proactive problem-solving skills.
• Commitment to providing exceptional customer service.

What KONE can offer:

Competitive salary, 25 days holiday plus 8 Bank Holidays, 1 volunteering day, Pension Scheme, development opportunities, bonuses, dental and medical insurance, car allowance, GymFlexi membership, discounts, 24/7 GP support, wellbeing access, and hybrid working.

At KONE, we foster an innovative and collaborative culture that values individual contributions. We promote employee engagement, ethical business practices, sustainability, trust, and respect. We offer diverse experiences and opportunities to support your career and personal development, helping you maintain a healthy work-life balance.

Learn more at www.kone.com/careers