Service Manager HBPoS and MHUTC | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization in London is seeking a Service Manager to lead two critical services in urgent mental health care. You will provide operational leadership to ensure the delivery of high-quality care in the Health Based Place of Safety and the Mental Health Urgent Treatment Centre. The ideal candidate will have a strong background in mental health leadership and experience in clinical governance. This role offers a supportive environment with a focus on development and work-life balance.

Benefits

Generous pay, pensions, and leave

Flexible working options

Career development programs

Qualifications

• Proven operational leadership in mental health or urgent care.
• Strong clinical governance and quality improvement expertise.
• A strategic, creative mindset and resilience in fast-paced settings.

Responsibilities

• Lead HBPoS and MHUTC teams to coordinate service plans.
• Manage clinical teams for integrated outcomes.
• Ensure clinical governance and patient care standards.
• Monitor and improve quality of urgent care and performance.

Skills

Operational leadership in mental health or urgent care

Clinical governance expertise

Quality improvement skills

Strategic and creative mindset

Resilience in fast-paced settings

Job description

Overview

The Southwark Directorate is recruiting a dynamic and visionary Service Manager to lead two vital services within the urgent care pathway: the Health Based Place of Safety (HBPoS) and the Mental Health Urgent Treatment Centre (MHUTC).

HBPoS is a six-bedded unit at Maudsley Hospital, part of the South London hub for patients detained under Sections 136 and 135 of the Mental Health Act. The unit is undergoing significant transformation, and the post holder will lead this innovation, ensuring safe, compassionate, and high-quality care.

MHUTC is a new service in development, designed to provide rapid assessment and treatment for individuals in mental health crisis. The post holder will play a key role in co-producing its design and implementation with system partners and stakeholders.

Responsibilities

• Provision of leadership to HBPoS and MHUTC teams in conjunction with the Consultant and Team Manager to co-ordinate, develop and manage the service’s strategic and operational plans.
• Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.
• Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.
• Exercising systematic clinical governance of their professional practice and that of the team.
• Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team alongside the leadership team.
• To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented. Use real time data to drive daily operational decisions.
• To provide strong effective and decisive clinical leadership to Team leaders to ensure a high standard of patient care is achieved.
• To lead on the development and implementation of effective systems for monitoring and improving the quality of urgent care and performance across the MDT, as well as expected Trust KPIs for the pathway.

We are seeking a candidate with

• Proven operational leadership in mental health or urgent care.
• Strong clinical governance and quality improvement expertise.
• A strategic, creative mindset and resilience in fast-paced settings.

If you’re passionate about improving urgent mental health care and want to join an ambitious, forward-thinking team, we encourage you to apply.

For more information or an informal discussion, please contact the recruiting manager.

Benefits offered by SLAM

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

• Generous pay, pensions, and leave. We offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes.

Leadership & Management of people

The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.

Key Performing Indicators

• Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success.
• Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided.
• Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development.
• Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed.
• Takes responsibility for coordinating input of sessional & temporary staff in services.
• Undertakes teaching/training activities within the trust.

For further details please refer to attached JD.

This advert closes on Tuesday 14 Oct 2025