Service Manager (Clean Air)

Future Select Ltd; Manchester; On-site; GBP 32,000 - 45,000; Full time

Job summary

A leading clean air company is seeking a Service Manager in Manchester to oversee service operations for pharmaceutical and healthcare clients. The successful applicant will manage a team, ensure high-quality customer service, and maintain compliance with industry standards, utilizing extensive experience in the clean air sector. Candidates must demonstrate strong technical knowledge and management skills, along with a commitment to customer retention.

Benefits

Company vehicle

Bonus schemes

Qualifications

• Experience in the clean air industry is essential.
• Current management/supervisor level experience required.
• Previous on-site experience as a service engineer is preferred.

Responsibilities

• Manage the service department and team.
• Forecast staffing and budget requirements.
• Streamline procedures for efficiency.

Skills

Technical knowledge of LEV / Clean air industry

Experience in management/supervisory role

Organisational skills

Customer service skills

IT literate

Effective communication

Education

Management qualification (desirable)

Job description

Job Title: Service Manager
Location: Manchester, Greater Manchester
Salary – 32k – 45k + Bonus Schemes and Company Vehicle.

Leading Clean Air company are currently recruiting in the North West for a service manager to join their established department. The successful candidate will be overseeing a portfolio of pharmaceutical and healthcare customers across the UK, providing a high standard of customer service to ensure the continued success of the department. Candidates will hold a strong technical knowledge of microbiological safety cabinets and contained air products, gained from experience working within a site based service engineer role and will be able to demonstrate extensive experience within a supervisory / management position.

Applications will be considered from across the North West including; Manchester, Stockport, Stretford, Macclesfield, Crewe, Northwich, Widnes, Warrington, St Helens, Leigh, Liverpool, Ormskirk, Southport, Chorley, Preston, Blackburn, Bolton, Bury, Rochdale, Oldham, Huddersfield, Halifax, Leeds, Bradford and surrounding areas.

Experience / Qualifications

• Strong technical knowledge of the LEV / Clean air industry.
• Current experience working at management / supervisor level within a clean air company.
• Previous on-site experience, ideally within a service engineer position.
• A management qualification (desirable not essential)
• Strong organisational and customer service skills.
• IT literate.
• Able to communicate effectively.

Duties

• Day to day running of the service department, managing a team of office and site based; overseeing recruitment, staff training / development and disciplinary procedures.
• Forecasting service departments annual staffing and budgeting requirements.
• Using leadership and management skills to ensure the department are hitting / exceeding set KPIs.
• Streamlining procedures to enable efficiency, optimal resource utilisation and profitability
• Effectively identify and resolve service delivery issues to maintain a high level of customer service.
• Manage and analyse warranty claims and evaluate internal and customer feedback to highlight areas for improvement.
• Achieving sales targets through the identification of both new business opportunities, as well as aftersales opportunities for parts and continued service contracts to achieve sales targets.
• Managing new tenders including negotiation of pricing, deliverables, KPIs and SLAs with suppliers, customers and third parties.
• Continuously promoting cross-department collaborative teamwork to promote a strong company culture.
• Providing high quality customer service to customers to ensure customer retention.
• Leading review meetings with key customers to review service levels, obtain feedback, follow-up actions, and proactively manage existing and future services
• Recruit, employ and train diverse high-calibre office and engineering personnel
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• Manage the vehicle fleet, test equipment schedules, tools and PPE the field team have to ensure compliance and availability.
• attending monthly meetings to feedback departments performance to senior management.

Alternative Job Titles

LEV Service Manager, LEV Manager, Clean Air Manager, Lead LEV Service Engineer.