Service Manager

NHS; York and North Yorkshire; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent healthcare provider is seeking a Service Manager for Pain Management to lead operational activities at York and Scarborough Hospitals. The ideal candidate must have strong communication and team management skills, alongside significant administrative experience. This position is fixed-term for 9 months and offers a salary ranging from £31,049 to £37,796 per year pro rata, along with attractive benefits like NHS Pension and generous holiday entitlement.

Benefits

Access to the NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• 3 years minimum administrative experience, including at least 1 year's staff management/supervisory experience.
• Ability to function independently and motivate others.
• Experience dealing with sensitive and/or complex situations.

Responsibilities

• Provide management support and cover for management colleagues.
• Compile, analyze and present performance management information.
• Monitor patient pathways and manage clinic schedules.

Skills

Excellent communication skills

Teamwork

Delegation skills

Negotiation skills

Motivation skills

Problem-solving skills

Organizational skills

Education

Degree level or equivalent experience

GCSE level or equivalent

Tools

Word processing and computer literacy

Job description

Overview

Job Summary: An exciting opportunity has arisen for an enthusiastic and well motivated individual, to join the Surgery Care Group as a Service Manager for Pain Management. The post will be based at either York or Scarborough Hospital; travel to either hospital will be required.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff daily, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post. The post may become Permanent at the end of this Fixed Term/Secondment.

Main duties of the job

• Provide management support on a daily basis and cover for management colleagues on more general issues throughout the Care Group as and when required. The focus of this is to manage day to day operational issues to ensure smooth running of all Care Group services.
• Contribute to the achievement of the Care Group Plan, establishing appropriate systems for providing timely and accurate management information. Compile, analyse and present appropriate performance management information.
• Support the Care Group/Operational Service Manager in investigating and responding to complaints received in an appropriate and timely manner, in accordance with agreed Trust procedures.
• With Care Group staff, co-ordinate and develop best practice in User Involvement in line with Trust strategy.
• To be responsible for the monitoring of patient pathways including undertaking activity and waiting list monitoring for both Outpatient and Inpatient patients to enable the specialty to meet access targets.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables.
• Oversee the management of clinic templates and appointment systems and theatre/procedure scheduling.
• Support Care Group Manager in implementing Trust policies, including Health and Safety, AIRS reporting, Fire, Security.
• Any other reasonable duties as may be required by the Clinical / Deputy Clinical Director, Matron or Care Group / Operational Service Manager.

About Us

Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

• Date posted: 23 September 2025
• Pay scheme: Agenda for Change
• Band: Band 5
• Salary: £31,049 to £37,796 a year pro rata
• Contract: Fixed term
• Duration: 9 months
• Working pattern: Full-time
• Reference number: 419-7439975-SM-SY-A

Job locations

• York Hospital, Wigginton Road, York, YO31 8HE

Job Description

Job responsibilities: A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values support a diverse workforce and inclusive recruitment. If there is anything we can do to make our application process more accessible, please contact the recruiting manager named within this advert. We encourage flexible working where possible.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, supporting Defence personnel with applications for employment.

Person Specification

Knowledge, training and experience

• Essential: Educated to GCSE level or equivalent; Maths and English at Grade C or above, or equivalent qualification/experience.
• Essential: Degree level or equivalent experience
• Essential: Previous administrative experience (3 years minimum), including at least 1 year's staff management/supervisory experience
• Essential: Word processing and computer literacy to RSA3/NVQ3 level
• Essential: Experience dealing with sensitive and/or complex situations

Desirable: ECDL; Understanding of RTT 18-week pathway; Experience of working within the NHS.

Personal Attributes

• Essential: Self-discipline and ability to function independently, while also motivating others

Skills

• Essential: Organise and prioritise own workload and that of others
• Essential: Developed communication skills
• Essential: Work effectively as part of a team
• Essential: Sound judgement in problem solving and knowing when to seek further advice
• Essential: Delegation, negotiation and motivation skills
• Desirable: Experience of managing organisational change within a team

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS disclosure.

Employer details

Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust

Address: York Hospital, Wigginton Road, York, YO31 8HE

Employer's website: https://www.yorkhospitals.nhs.uk