Service Manager

NMS Recruit Ltd; Ufford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Manager for a branch in Suffolk. The role involves overseeing the Service Department, managing a busy team, and ensuring high-quality customer service in agricultural and horticultural machinery repairs. Candidates should have strong management experience and excellent communication skills. The package includes a competitive salary, a company vehicle, and a profit-related bonus.

Benefits

Competitive base salary

Company Vehicle

Profit related bonus

32 days holiday

Qualifications

• Experience in a busy environment is a must.
• Ability to manage relationships with customers and staff.
• Skills in budget management and performance tracking.

Responsibilities

• Run the Service Department day-to-day.
• Keep the team organised and motivated.
• Manage customer relationships and expectations.
• Ensure smooth communication between all parties.

Skills

Experience with agricultural or horticultural machinery

Previous management or supervisory experience

Strong people skills

Good with numbers and reporting

Organised and proactive

Clear communicator

Self-motivated

Job description

Overview

Service Manager – We're looking for a Service Manager to join our client’s branch in Suffolk. You’ll be leading a busy team, keeping customers happy, and ensuring technicians deliver top-quality repairs on agricultural and horticultural machinery.

What you’ll do

• Run the Service Department day-to-day
• Keep the team organised, motivated, and productive
• Look after customer relationships and manage expectations
• Keep an eye on budgets, reports, and performance
• Make sure communication flows smoothly between customers, techs, and management

What we’re looking for

• Experience with agricultural or horticultural machinery (a bonus but not essential)
• Previous management or supervisory experience in a busy environment
• Strong people skills – confident dealing with staff and customers
• Good with numbers and reporting
• Organised, proactive, and able to juggle tasks under pressure
• Clear communicator, both written and verbal
• Someone who can stay calm, discreet, and professional in tricky situations
• Self-motivated and able to work on your own initiative

Package & Benefits

• Competitive base salary + Company Vehicle
• Profit related bonus
• 32 days holiday

How to apply

To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.