Service Manager

ARNOLD CLARK AUTOMOBILES LIMITED; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an experienced Aftersales Manager for their Stafford Motorstore. In this role, you will oversee a service team, ensuring productivity and compliance while delivering excellent customer service. The ideal candidate will have prior experience in a similar position, strong leadership skills, and a customer-oriented mindset. This full-time role offers various benefits, including generous leave and employee discounts. Join a company committed to diversity and employee satisfaction.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Discount on new and used vehicles

Qualifications

• Previous experience in a similar role.
• High levels of literacy and numeracy.
• Full clean driving license held for a minimum of one year.

Responsibilities

• Manage a service team ensuring productivity and efficiency.
• Deliver excellent customer service and resolve issues promptly.
• Ensure compliance with company and safety policies.
• Review KPI and financial reports to motivate staff.

Skills

Strong communication and influencing skills

Customer service orientation

Leadership skills

Organisation skills

Attention to detail

IT skills

Ability to stay calm under pressure

Job description

We're looking for an experienced and ambitious Aftersales Manager to join the team at our Stafford Motorstore/BYD. As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties

Responsibilities

• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

Qualifications

• Previous experience in a similar role
• Strong communication and influencing skills
• A passion for delivering great customer service
• High levels of literacy and numeracy
• Leadership skills and the ability to motivate your team to achieve success
• Good organisation and IT skills
• High levels of accuracy and attention to detail
• The ability to stay calm under pressure
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
• A full clean driving licence held for a minimum of one year

Nice to have (but not essential)

• An understanding of modern motor vehicle technology

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays.

Benefits

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Discount on new and used vehicles
• Contributory pension scheme
• …and much more

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.