Service Manager

Aspirare Recruitment; Dumbarton; On-site; GBP 43,000 - 48,000; Full time

Job summary

A prominent recruitment agency is seeking a Service Manager based in Dumbarton. The successful candidate will manage the service department, lead a team of service engineers, and ensure high levels of customer service. Key responsibilities include compliance with Health & Safety regulations and operational improvements. Candidates should have proven experience in HVAC or similar sectors, alongside strong leadership and communication skills. This permanent role offers a competitive salary between £43,000 - £48,000 and a car allowance.

Benefits

Car allowance up to £6,656

Ongoing training and development

Stability and long-term opportunities

Qualifications

• Proven experience as a Service Manager within relevant sectors.
• Strong technical knowledge of HVAC systems, particularly Air Conditioning.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee management of the service department.
• Lead and support a team of service engineers.
• Ensure compliance with regulations and standards.

Skills

Experience in Mechanical, HVAC, or Air Conditioning sectors

Technical knowledge of HVAC systems

Customer service skills

Problem-solving abilities

Leadership skills

Communication skills

Organisational skills

Competence in Microsoft Office

Job description

Service Manager, Permanent , £43,000 - £48,000, Dumbarton, Car Allowance up to £6,656

Benefits

• Competitive salary of £43,000 - £48,000
• Car allowance up to £6,656 per year
• Permanent, full-time role with stability and long-term opportunities
• Join a reputable, growing business with a strong focus on service excellence
• Ongoing training and development provided where required

Responsibilities

• Oversee the day-to-day management of the service department
• Lead, support, and motivate a team of service engineers
• Manage daily operations, scheduling, and workload allocation
• Maintain high levels of customer service through clear communication and effective problem‑solving
• Ensure compliance with company policies, Health & Safety regulations, and industry standards
• Maintain and monitor service records, contracts, and compliance documentation
• Plan, coordinate, and schedule service works to meet deadlines and client requirements
• Identify additional/variation works outside contract scope and produce quotations
• Drive operational improvements to enhance efficiency and service delivery

Requirements

• Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors
• Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation
• Excellent customer service skills with strong problem‑solving abilities
• Effective communication, leadership, and organisational skillsCompetent in Microsoft Office (Word, Excel, Outlook, etc.)
• Good understanding of Health & Safety regulations and quality management systems