Service Lead

Nacro; Birmingham; On-site; GBP 37,000; Full time

Job summary

A national Social Justice Charity is seeking a Service Lead to manage a team of Support Workers delivering high-quality supported housing services. The ideal candidate will have experience working with vulnerable adults, extensive knowledge of support planning, and previous line-management experience. This role requires regular travel within Birmingham and offers flexible working in the community, as well as excellent benefits including generous annual leave and an occupational sick pay scheme.

Benefits

Generous annual leave entitlement

Occupational sick pay scheme

Cycle-to-work scheme

Qualifications

• Extensive knowledge of support planning and safeguarding.
• Experience with vulnerable adults with complex needs.
• Previous line-management experience.

Responsibilities

• Lead and deliver services complying with regulatory framework.
• Meet service quality standards and manage financial targets.
• Act as the lead operational partner with other agencies.

Skills

Support planning

Safeguarding

People skills

Problem-solving

Communication

Job description

Service Lead

Jobtype: Permanent, Full Time

Salary: £36,431 Per Annum (£36,231 + £200 Unsociable working hours Allowance)

Location: Birmingham

Travel is required as and when needed within region.

This role requires regular travel: A Full Driving License and access to your own vehicle are essential.

This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle.Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

Nacro is a national Social Justice Charity with more than 50 years of experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro delivers the Community Accommodation Support service (CAS), a national service across England and Wales. CAS allows courts to use bail more effectively by providing community accommodation and support for adult defendants who would otherwise be unable to be bailed. CAS also supports adults released from custody in the last three months of their sentence on Home Detention Curfew (HDC) and other licence orders.

Who are we looking for?

• This is an exciting opportunity to join our team as a Service Lead, to manage and lead a team of Support Workers delivering high‑quality supported housing services and housing management services to a range of service user groups (including those on bail, prison leavers, and those going through the criminal justice system). These services must meet their needs, contractual requirements, and organisational financial targets.
• You will demonstrate extensive knowledge of support planning and safeguarding, and have experience working with vulnerable adults with complex needs (such as substance misuse, physical health, მხრივ mental health, seeking employment and housing support).
• You will prioritise tasks effectively, support your team, prioritise Service User needs, and meet contractual KPIs. You will balance your time, champion %} "אַ relationship mapping in your region, develop links with supporting agencies, promote CAS at external forums and be part of multi‑agency meetings.
• You will have previous line‑management experience and the ability to lead and line‑manage a team successfully. Your people skills, problem­solving ability, and written and verbal communication strengths will be essential.
• The role offers flexible working in the community, including lone working. You will meet with your team regularly and discuss complex cases, and you will travel for training and team meetings.

Key Responsibilities

• Effectively lead and deliver services that comply with the regulatory framework.
• Meet service quality standards and ensure your team adheres to all operational and policy standards, acting as the accountable lead for the service.
• Ensure all service‑user support and safety plans are in place, up‑to‑date, and reflect individual needs.
• Ensure your staff understand and meet agreed financial standards on voids, arrears, and re‑lets.
• Act as a lead operational partner, liaising with other agencies, partners, and commissioners as required. Agree service level agreements with external agencies that can provide specialist support and maintain effective working relationships both externally and internally.
• Collaborate with internal support services—Quality, Policy and Safeguarding, Finance, IT, and HR—to ensure the best service for our users.
• Promote service‑user involvement in service design and delivery. Manage the rota and on‑call arrangements to ensure appropriate support is in place and participate in that rota.

What you can expect from us

• A dynamic and supportive team that delivers results for the people we support every day.
• The opportunity to work flexibly within the community, allowing you to work from home between property visits.
tet;  يك et thetical to help you learn and develop your career.
• Excellent benefits, including a generous annual leave entitlement, special leave, an occupational sick pay scheme that exceeds statutory requirements, and a cycle‑to‑work scheme.

For further information about the role, please click here.

For the Nacro Candidate pack, click here.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.

Vetting Requirements

Due to working with adults in a custodial setting, titulo role is subject to an Enhanced DBS check against the adult workforce and prison clearance.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and عملية assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at [e-mail].

Visa Sponsorship

Please note that this role does not offer eligibility for visa sponsorship. rif be incorrect right to work in the UK.