Service Improvement and Performance Senior Officer

North Lincolnshire Council; Scunthorpe; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local public sector organization in the United Kingdom is looking for a Service Improvement & Performance Senior Officer to lead performance monitoring and drive service improvements. This role involves managing projects, ensuring compliance, and collaborating with teams across multiple sites. The ideal candidate will have strong leadership and analytical skills along with a commitment to enhancing public services. Agile working arrangements are offered.

Qualifications

• Proven experience in leading teams and managing change.
• Strong analytical skills with advanced ICT.
• Ability to manage multiple priorities across sites.

Responsibilities

• Lead the analysis and reporting of performance data.
• Oversee data protection, FOI, and Subject Access Requests.
• Manage assigned projects from concept to delivery.

Skills

Leading teams

Analytical skills

Communication

Stakeholder engagement

Knowledge of GDPR

Project management

Advanced ICT skills (Power BI, Excel)

Education

GCSE Grade 4 (C) or equivalent in Maths and English

Job description

Are you a strategic thinker with a passion for performance, data, and service transformation? Do you thrive in dynamic environments and enjoy leading teams to deliver real impact? If so, we want to hear from you! We're looking for a Service Improvement & Performance Senior Officer to lead performance monitoring, drive service improvements, and ensure compliance across our high-profile shared service.

What You'll Be Doing

• Lead the analysis and reporting of performance data to inform decision‑making within the service.
• Oversee data protection, FOI, and Subject Access Request processes, ensuring legal compliance and transparency.
• Manage assigned projects from concept to delivery, driving innovation and continuous improvement for Local Taxation and Benefits Shared Services.
• Support strategic development by providing intelligence to the strategic lead within the service that influences council policy.
• Lead a cross‑site team, deputising for the Team Manager – Systems and Control when needed.
• Liaise with ICT and other departments to enhance service delivery.

What You’ll Bring

• Proven experience in leading teams and managing change.
• Strong analytical skills with advanced ICT – for example Power BI, Excel, Business Objects.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of GDPR, FOI, complaints handling, and performance management.
• A proactive, organised approach to managing multiple priorities across sites.

Why Join Us

Be part of a forward‑thinking, collaborative shared service delivering real value across two councils. Enjoy flexible, agile working arrangements with a mix of home, office, and site‑based work. Lead meaningful projects that improve public services and enhance customer experience. Work in a supportive environment that values innovation, leadership, and continuous development.

Essential Requirements

• GCSE Grade 4 (C) or equivalent in Maths and English.
• Ability to travel across North and North East Lincolnshire.
• Experience in performance reporting, project management, and service improvement.

Location

Agile working across North and North East Lincolnshire / home working.

Team

Service Improvement & Performance Team - Local Taxation and Benefits Shared Services